We didn't even have the experience the guy was probably a scammer and not only to boot has my info I don't even think this app has a no screenshot photo policy or I.t code for it . Also the lady that spoke to the payer was extremely rude, unethical and if I was in his position I'd call the fraudulent department. I don't want any response back nothing said will change the experience we had with the host and the one customer serves rep . This was a beach trip and on top the guy took the money and canceled the car . The host canceled not the payor so all in all the review star is to high for my liking. I just pray for there sake that my info was completely erased from the system and that host and the contract this company has with them needs to be revoked . Doesn't matter how long they have had it they have probably done this before and gotten away with it . It was too sketchy and from work through professional in the car industry they say it's risky . So here is my review since it was cancled and i was the driver i have no more to add from now I go to a BBB CERTIFIED company cause anything can be claimed by the host that a renter did but most likely didn't seems like a good way to scam .