Turo’s customer service experience has been disappointing, with many representatives from the Philippines call center appearing confused or unprepared. The wait time for resolving a query can extend to an hour. Even after a week of following up with customer service, the issue remains unresolved. All I receive on each call is a new ticket number. It’s quite frustrating! This situation highlights the need for Turo to consider employing staff based in their operating countries to improve understanding and service quality. Relying on less expensive customer service solutions risks damaging the brand's reputation.