Car caught a flat tire and roadside assistance was TERRIBLE. We were stuck on the side of the highway at night and the earliest they could get a tow was 8:30am; more than 10 hours later!!! Fortunately, another tow company came and helped us out, but Turo is refusing to reimburse even though we had the "Premier" Insurance plan. Customer service gave us the runaround until we left Hawaii!! Absolutely immoral behavior from Turo, and do not recommend using their services, as they would just leave you stranded.
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