I used Turo quite a few times in the past. I didn't have any issues up until this past rental. I had an issue with the company that rented me the car. After a few calls and repeating myself over and over, I still have no answers. The several agents that I spoke to all promised me an immediate refund. The refund has not been honored yet. I am still waiting and it's been a week. None of the agents helped me completely. I spoke to an "investigator" who I have been trying to reach back. I have left several messages for her with no return call back. They closed my account unexpectedly as well with no rhyme or reason.