I had a really bad experience with Turo customer service they took me through hell about a vehicle they don't listen and try to over talk you and then when you do your rating they put it on my host as if she was a bad host and that was not the case my host was amazing and we kept in communication the whole time about the vehicle it was Turo customer service who took me through hell not my host my rating was toward Turo and not my host now she has a bad review and I didn't like that