Absolutely horrible, they tried to charge me Sales Tax for the State of Oregon where I live and where I was going to rent the vehicle from. I had to call customer service and after being on hold for 26 minutes I was told, that Oregon does have a sales tax. When I told them they were wrong they came back and told me that "if that is true they would refund me the money for the sales tax in 30-45 days. I cancelled the reservation on the spot and was still charged even after I cancelled the reservation. It then took another 25 min on the phone to get that charge removed.