Turo Team, I received your recent email addressing the tragic events linked to your platform, and while I sympathize deeply with the victims and their families, I find it necessary to express my lack of sympathy for your company as an organization. Frankly, I am uncertain why I am even receiving these emails, as I was banned from Turo without just cause after leaving a negative review about a rental cancellation that occurred at the last minute—after I had already paid. I am not alone in this experience; I know of others who have faced similar unjust actions, including vehicle hosts who were removed from the platform with no explanation. These practices speak volumes about how Turo operates as a company. Allowing employees to make discriminatory or arbitrary decisions without accountability is a reflection of systemic issues within your organization. While addressing tragedies is commendable, it should not overshadow the need for internal reform in how you treat your users, both renters and hosts alike. These incidents underscore a critical question: how does a platform that is willing to disregard fairness and transparency internally expect to foster trust and security on a larger scale? Your damage control efforts may resonate with some, but until Turo prioritizes ethical and equitable treatment of its customers, you will continue to face valid criticism and loss of goodwill. Sincerely, Mr. Brown