I had a trip canceled on me just 3 hours before it was supposed to start, and the experience was completely unacceptable. According to their policy, if I were to cancel within 24 hours, I wouldn’t receive a refund—but apparently, that policy doesn’t apply when they cancel on customers. The alternative options provided were not accommodating: the pickup location was farther away, and the available cars were not spacious enough for my needs. Because of this, I had to cancel my entire plan, and it was clear no one cared about the inconvenience or stress this caused me. To make matters worse, I wasn’t offered any form of compensation for the pain and suffering this situation caused. My experience was horrible, and I’ve never dealt with anything this unprofessional. I don’t know if I’ll ever recover from this embarrassment, especially since people were counting on me. This was the worst customer service I’ve ever experienced, and I can’t recommend this company to anyone.