Customer service is awful. My host and car were great so this is no reflection on them. I sent a message asking if there were 24 hr gas stations near the airport so we could fill up on our way back. No reply. So I chose the $80 fill up option since we were driving 2.5 hours at 1:30 AM to catch a 5 am flight. We didn’t want to risk the extra charges of returning a car not filled. Once we landed we saw 3 gas stations open (Circle K) right by the airport. So I texted the host to tell him we can return it filled and to please credit us the $80. He said he was unable to do that and I needed to call Turo So I did and after being on the phone for 48 min and put on hold numerous times cuz the woman who answered had no clue, here were my choices. 1. She called the host and supposedly he said ok. 2. I can return it filled and if I leave a receipt they will refund me the difference of what I paid to fill it and the $80 I prepared. Yup, you read that right! So if I paid $50 to fill it they’d refund me $30. Which means I now will have spent $100 for the fill! She wouldn’t back down and was very confused. I told her my ‘receipt’ was a full tank. My ‘refund’ should be $80 3. Back on hold for another 10 min just to find out that I now must hinor the contract and return it empty. 4. But if I needed any extra time they’d be happy to add that (for another daily fee of course) I’ll never rent from Turo again and wouldn’t recommend them To anyone. Colleen