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Sonny
Turo charged me a cancellation fee of $220 because I accidentally uploaded an expired drivers license. My wife needed my ID for something and she put it in our safe. I ask for it back to rent a vehicle on Turo and she grabbed the wrong one and handed it to me. I didn’t check the ID when she gave it to me and I used it to take my picture holding my ID. I landed at my destination to find out that the host terminated my rental. He said that Turo made him do it. I looked at my bank account and saw that Turo only refunded a couple of hinder dollars and kept $220. The never gave me a chance to upload my valid drivers license. I called them and they said that they had to compensate the owner and I told them that the owner said I could lease it again, so why would I have pay the $220 cancellation fee? So the owner said Turo made him cancel and Turo said the owner keeps the money. It’s terrible that they would do that to to someone. Turo is just another big company that enjoys taking advantage of its clients base for simple mistakes that they might make. 😠😡🤬
2 months ago
Read Turo Reviews
Turo has a 1.3 average rating from 1,000 reviews