I found out the hard way that Turo is more for their clients who list vehicles with them, than the customers who actually rent vehicles, and keep them in business. I had a bad experience on my first rental, and when I took to Turo to give a review which was less than favorable, as it should have been they sided with the client and blocked me from renting. When I arrived to the renters home to pick up the vehicle it was not there. I tried reaching out to them and they never responded. After sitting there for about 45 minutes wondering if the vehicle was on the way, I received a call from Turo saying that the vehicle was in the shop and they have another vehicle for me. I thought this was ludacris due to the fact that I was sitting there and I could clearly see someone looking out the window at me and there was another person in the driveway, all the while I was being ignored having them only communicate with Turo. As I drove off in the vehicle I realized the brakes were squeaky and there were some things left in the car which I put to the side because I did not want to be accused of removing anything from the vehicle. It's things like this I found to be unprofessional. If you're conducting business I say do that and make sure you treat people right. This was quite disturbing, as I've never seen anything like this in my life. I would think they would want to know how their customers are being treated. I personally would want to know if someone I was doing business with was not treating my customers the right way. Something like that could truly show them in a bad light, and deter future customers from renting.