We recently rented a vehicle in Florida. From the start the vehicle had transmission issues and ac was not working. We decided to stay with the vehicle because our daughter was having a baby and we had family coming from out of state. On the ad it clearly stated that tolls were included by the host. Their was no information stating that after the rental the host would be expecting reimbursement for the tolls. I contact Turo and the customer service rep was very argumentative from the beginning and was not helpful at all. I've rented from Turo in different states before and it was always a great experience till now. I honestly would rather pay more money to a rental company that has no hidden fees and clearly states everything on their car ads and know that the car is in great condition, then to rent from Turo and end up with a crapy car with a bunch of issues and at the end of the rental get hit with unexpected charges.