First of all ,I find it odd that Turo will not allow Goigle reviews, but that's another story. I started looking for a rental from Turo in October 2024. We had a trip planned to Florida starting January 6th 2025. I booked a total of 4 cars, each one cancelling the vehicle for various reasons. I always chose the refundable trip since my bookoings started in October. I was thankful I did because of the 4 cancelations On December 12th I finally found a good car with a decent price and a host who was very nice and accommodating. I trusted this host and since the trip was only 25 days away I chose the non refundable trip. Eight days later after a CT scan I was diagnosed with Pacreatic cancer. I immediately contacted Turo to explain my situation, after numerous conversations with some very sympathetic reps, he agreed to refund my money. Later that day I recieved an email from Turo stating they would not refund my money. A complete turn around. I a taking chemotherapy now for about 6 weeks and it's expensive Turo has kept the $861.00 I paid on December 12th and cancelled on December 20th. Thats 8 days and it cost me $861 ! I would have expected that their might be some compassion left in the business world and I'm sure there is, but you won't find it at Turo. I just wanted to let people know what kind of people you will be dealing with at Turo. I will never use them again and I will make sure that my friends and family will never use them either. We never made the trip to Florida and I pray that I will be given another chance to travel again .