Turo is the worst company to ever work with! We rented a car for our Florida trip, and yesterday, it broke down on us—with Lorelai in the car—on the side of I-275 in Tampa. If you know what the Tampa area is like at 5 p.m., you understand how scary and dangerous that was. Our host was amazing and did everything he could to help. We made it back to the house and contacted Turo. They said the host needed to pick up the car before we could get a replacement. No problem—our host came out to the house at 10 p.m. to pick up the car and did everything he was instructed to do. Last night, I was on the phone and chat with Turo until 11:30 p.m. trying to get a new car. I started again this morning at 8:30 a.m., and I’m still getting nowhere—just the runaround. Now my family is in Florida with no car! I don’t understand why this is so difficult. I need a replacement car that fits into the refund amount for the last four days of my trip. Instead, Turo has decided to just refund my card—which takes up to 15 days—and expects me to book a new car on my own. On top of that, they won’t even deliver the car to our rental house or allow me to return it at the airport. How do they expect me to get to the airport an hour away without a car?! None of this makes any sense. If this is Turo’s customer service policy, I will never use them again.