I had an extremely disappointing experience with TURO. I applied to rent a vehicle and was unexpectedly denied. When I reached out via chat to get clarification, instead of helping me, they abruptly closed my account. Their lack of transparency and refusal to provide any real explanation is unacceptable. If they are going to deny someone service, they should at least provide clear reasons and a chance to address any potential mistakes. Instead, they chose to shut me out entirely with no recourse. I would not recommend TURO to anyone looking for reliable customer service or fair treatment. If they can falsely deny me, they can do it anyone.