A car we rented claimed that we had damaged the windscreen. We refute that this happened while we had the car. Additionally the chip was miniscule, and they expected us to pay for a full windscreen replacement. However there's no proof that this has been done, or a second opinion as to whether a repair was possible. They left it for seven months - so I thought it had gone away. They then took money out of my account whilst this was still in dispute, with no permission. They have now stopped responding and I'm unable to get hold of them. It's dreadful customer service.