Disappointing Experience with Claims Department I recently rented a vehicle through Turo, and while I initially appreciated the convenience of the platform, my experience with the claims department left me deeply frustrated. After returning the car, which had 92,000 clicks on it, I was hit with a claim for over $2600 due to a scratch. The car was not in pristine condition to begin with, and the wear and tear seemed typical for its mileage. However, what really upset me was the claims process itself. I was not given the opportunity to provide a statement or context regarding the scratch, which I thought was unfair. It felt as though my perspective was completely disregarded, and the situation was handled without any consideration for the actual condition of the vehicle. This lack of transparency made the entire experience feel like a scam. As a renter, I expected a fair assessment and the chance to defend myself against what seemed like an inflated claim. Instead, I felt powerless and frustrated, left to deal with a hefty charge that felt unjustified. Overall, my experience with Turo was tarnished by the claims department's approach. I hope they can improve their communication and fairness in handling claims in the future. Until then, I would advise potential renters to be cautious and fully document any pre-existing damage before taking a vehicle out.