I'd signed up and booked a car. Afterwards the contacted me via email for a license image/verification, which i sent to them. They then closed by account and cancelled by booking (refunding payment) and could only supply a generic reason that I couldn't be approved to use their platform, even with a completely clean background and legitimate license ID. If there was an issue, they could at least provide some more information so we could attempt to resolve it. Horrible customer service hiding behind ridiculous policy and process.
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