For this type of business, it needs a strong mediator between parts that takes the time to listen and analyse and, the most important, to not allows illegalities happens on its platform. This is exactly the opposite of TURO. Everything is allowed there and TURO doesn’t care who is right or not as long as it has access to money; and they always have because you need a credit card to make an account. Our story: the owner we have rented a car asked for damage we haven’t done: the photos the owner himself posted before and after renting show that the damage was there before. We have written to TURO and they gave us a phone meeting (precise date and hour to talk on phone) that they never attempted, after that they was never answered to our e-mails. Another detail: you will see perfect or almost perfect reviews on TURO platform (five stars), because TURO allows you to make a review only after 10 days following your rental and you cannot change this review after that. Problems occur after this period.