I wrote to inquire about the free planner because I had recently moved and although I changed my address with Twinkl, I realize it was right as the planners were being sent out and it may have gone to my former address. The Twinkl reps, Carla, Alexandria, and Jillian went above and beyond to assist me in getting a new planner mailed out and I am beyond grateful. I know it’s just a small thing but it made a huge difference to me, especially on a day where lots of other things were not working out for me. Ever since I found Twinkl, as a teacher several years ago, I have become a faithful member and have recommended the site to others. Now as a homeschool parent, I use Twinkl daily to supplement my kids’ education. It’s affordable and the resources are fantastic. I am very grateful for the excellent customer service and attention to detail… thank you so much!