“I worked with the Monica today to help a payment situations to an uncover able email address on my end. The agent was absolute amazing in dealing with the situation helping me access my account in a secure mannor. The issues was dealt with so quick and so easy and I couldn’t recommend Monica and twinkl enough for sorting any issues with accounts. They did amazing”
“I had such a fantastic experience with the Twinkl team! I accidentally subscribed and honestly thought it was going to be a total hassle to fix, but Kate and her team were incredible. They completely calmed me down and sorted out the issue immediately. I'm so grateful for their quick, friendly, and wonderful support
Thank you”
“I trust in twinkle learning/ resources app and it's customer service was so smooth and friendly. Thank you Twinkle making customers happy and maintaining your quality ❤️”
“Tiene recursos buenos de enseñanza para niños de todas las edades bastantes variados e interesantes.
Su servicio al cliente es muy bueno, tuve un problema con mi cuenta y pedí a la IA hablar con un humano. Me atendió Amarynes Cares, muy amable y resolvió el problema seguido. Muy buen servicio”
“I had noticed a double charge on my credit card and Amayrane helped to solve the issue right away. It was a mistake on my part but she was able to fix it for me. Grateful for the quick response and help!!”
“Thank you to the guys from the team (Alexandra, Emma, Aloix,, Alyssa) for helping me out with an issue I had.
All the team were very kind and efficient with helping me!”
“Not only was Twinkl a great resources whilst I was working as a teacher, whilst I was on maternity leave I accidentally double paid for my subscription and the customer service cancellation team this week have helped me to refund the months I double paid! Ansaria, Amelia, Megan, Olivia and Alyssa I owe you a huge thank you! Teaching as a profession does not support new mothers, but the staff at Twinkl do! Thank you all!”
“Monica very quickly resolved my issue of having 2 accounts in error and sorting a refund from one of the accounts. Thank you for your prompt response”
“addressed my problem straight away and added an extra month which was a total surprise and very welcoming. been a memeber for many years and always had great customer service . ibot couldnt help”
“Twinkl has a lot of great resources for a range of topics and ages. They saved me so much time during my professional practices as a uni student! I just finished my final uni placement and was planning on cancelling my subscription since I won't be teaching again until next year. Unfortunately since I was so busy completing my GTPA and other final assessments, I forgot to cancel it and was charged for a full year. Even though it was a great price for an annual subscription, this was really upsetting since I hadn't been working for weeks (due to being on placement) so really couldn't afford it. However, the team at Twinkl, in particular Kate, responded quickly and compassionately to my refund request and returned my money. I am so grateful for the excellent customer service that was provided! I will be signing back up as soon as I begin my new teaching position in the new year.”
“Gemma resolved the issue with my account which took a while but she was so patient and tried everything she could and succeeded! I cannot thank her enough she was amazing.”
