“I was sharing an account with someone. Wanted to open my own account and pay monthly. So, in a rush I accidentally paid on the wrong account. That meant I could not load my banking details on my account. Today after the 2nd wrong deduction, I contacted Twinkl support. I dealth with Andrew, Kim, Amy and Michaela. They were so helpful and successfully rectified what I wanted. Saved me so much time by not having to go stand in line at the bank every month. Appreciate it so much.”
“Am parcurs cursul Managementul comportamentului pozitiv și am întâmpinat o problemă cu eliberarea certificatului. Când am expus problema mea, în cel mai scurt timp s-a rezolvat și am primit pe mail documentul. Desigur că sunt foarte fericită și mulțumită !”
“Baccy, Alyssa and Gemma were super efficient in resolving a problem with subscription. Now that's what I call good customer service.
Thank you, when you are exhausted after a day, a term, a year in a school environment its good to know that the Twinkl team are there for you.”
“Twinkl offers a wide range of good-quality educational content that is practical and flexible to use. In addition, the support is efficient and personal, with clear and helpful communication.”
“Alyssa was a great help to me today . She helped me get exactly what I needed. She is kind polite and patient and I recommend her and Twinkle chat people .”
“Great support from Amy and Gemma. Quick response over the weekend. Thankyou for spotting my error and rectifying my subscription. Great up to date resources.”
“As a former ESL teacher, I found Twinkl to be the best resource around. I recommended it to several of my teaching friends as well. The multi cultural pictures and varied levels made for an inclusive lesson to share with my students! Thank you for making my job so much easier!”
“Fantastic customer service! The team was responsive, kind, and very helpful. They handled my request with care and professionalism, and I’m really impressed with how smoothly everything was resolved. Highly recommend.”
“An abundance of great learning material for all ages and abilities, but also - have to thank customer services (TwinklCares) for their time, attention and amazing support. (My daughter will also thank you when she's older! 😉 ) To elaborate a little, there we extenuating circumstances, but I forgot to attend to my account after setting it to sleep (not pay) for a few months, and TwinklCares refunded what they were able, seeing the record that I had not used the account, and have gone further to help me get the learning support my daughter needs via Twinkl going forwards. What a great company!”
“Twinkl offers thousands of great resources for different areas of knowledge and ages. They also offer different versions, translations or Twinkl Create to design it on your own. I want to thank Amelia, who helped and guided me with some resources I needed to create.”
“I spoke to a lady called Kate what an absolute credit to your company she was very pleasant to talk to she was ever so helpful, polite, very knowledgeable has helped very numerous recourses via email I really appreciate everything she has done for me & it took 1 phone call & problem solved if it wasn’t for her I would still be trying to work out what was wrong or just given up entirely thank you so much Kate you seriously are a superstar never stop being you”
