“I accidentally made a payment to the wrong account, and one of the team members, Amelia, kindly helped me resolve the issue. She assisted me promptly and kept me informed through email. I truly appreciate her support and help.”
“I had a great experience.
Had some problems with my old account and the payment, they resolve the problem in a verry short time. The comunication was clear, fast and nice.
So i thank to twinkle ppl for understainding and help.”
“I am an unpaid teaching intern and student with no personal income. Twinkl, through their TwinklCares team, has provided me with free access to their platform, not once, but twice. Gemma and Laura have been incredibly kind and prompt in their assistance. This isn’t just about resources (which are excellent); it’s about a company that lives its mission to help all who teach. Their empathy and generosity have directly impacted my ability to teach and study effectively. I cannot recommend them highly enough.”
“The support team are fantastic - have helped me with queries quickly and efficiently, and are also so friendly. Really great customer service. The resource itself is brilliant - we will never get to the end of the products available to us. Thank you Twinkl.”
“I am super satisfied with the service they made as they took action very quickly to my request on refunding my unmonitored annual subscription. I expected it will be solved within a week but in less than 2 days, it was resolved. Thank you so much!”
“I’m very grateful for my experience with the Twinkl website and have found it very useful.
Many thanks to Shaimaa for her kind and helpful support — I truly appreciate her assistance.”
“It was helpful but I no longer need it and forgot to take my billing off so it rebilled me and I talked to Amayrane
For help on a refund and this pwrpan has helped alot”
“The Twinkl support team was very helpful and professional.
They quickly identified the issue with my account, explained everything clearly, cancelled the subscription, removed my payment details and initiated a refund without any complications.
Communication was prompt, polite and reassuring throughout the process.
I really appreciated the support provided by Nashima and Arvin. Thank you for your help!”
