“I’ve had such a great experience with Twinkl, not only because of their amazing customer service (thank you so much, Beccy!) but also because of the rich, well-designed, and thoughtful teaching materials they offer. 💛
As a former elementary teacher, I found their resources incredibly helpful and easy to use. Even though I’m no longer teaching, I still appreciate everything Twinkl has provided. Their team is kind, supportive, and really understands the needs of educators. Highly recommend this platform to anyone in the education field!”
“Love the resources shared here. Basically I can find everything I need and the support team is also very efficient. The customer supporter Kate helped me to resolve my membership subscription issue within several minutes.”
“TwinkI's support team always responds to my needs swiftly and effectively, accommodating my students and classroom requirements. The resources are relevant to support my students' essential learning styles. AI resources provide engaging activities that are like life jackets for learning.”
“I had an issue with cancelling my account, as whilst great resources available they were not suitable for my needs, I thought the cancellation had completed but turns out it didn't go through properly. When I had the payment taken after cancelling I contacted through the online chat and was helped by Beccy who was fantastic, she looked at the issue, explained the problem and resolved within 5 minutes of speaking to me. I came away from the chat satisfied that she had properly taken the time to look at the issue.”
“I requested a refund on my subscription as I am on maternity leave, therefore there was no need to use Twinkl. I used the help button and was assisted by Sharla. Sharla was amazing and extremely helpful in the process. She cancelled Twinkl and explained what will happen next with my refund.”
“I truly appreciate the fast and kind support I received. Arvin was very helpful in offering refund options and making the process smooth. Thank you, Twinkl, for being understanding and flexible. Great service!”
“A big shoutout to Kim from customer service who was helpful, efficient, polite and professional throughout the process of solving my issue via email . My refund was processed within an hour, which was surprisingly fast and truly appreciated. Excellent service overall!”
“The Twinkl app is an excellent resource — the system is well-designed, user-friendly, and packed with high-quality educational materials. What really stands out is their incredibly responsive support team. Any questions or issues are dealt with quickly and efficiently, which makes the overall experience even better. Highly recommended for educators and parents alike!”
“I really appreciate Arvin’s prompt and professional support. He explained the situation clearly, offered helpful options and processed my request quickly. Thank you for the excellent service!”
“I have always found Twinkl's customer service to be outstanding. No matter the time or day, they respond quickly and solve most issues straight away.”
