“I am an unpaid teaching intern and student with no personal income. Twinkl, through their TwinklCares team, has provided me with free access to their platform, not once, but twice. Gemma and Laura have been incredibly kind and prompt in their assistance. This isn’t just about resources (which are excellent); it’s about a company that lives its mission to help all who teach. Their empathy and generosity have directly impacted my ability to teach and study effectively. I cannot recommend them highly enough.”
“The support team are fantastic - have helped me with queries quickly and efficiently, and are also so friendly. Really great customer service. The resource itself is brilliant - we will never get to the end of the products available to us. Thank you Twinkl.”
“I am super satisfied with the service they made as they took action very quickly to my request on refunding my unmonitored annual subscription. I expected it will be solved within a week but in less than 2 days, it was resolved. Thank you so much!”
“I’m very grateful for my experience with the Twinkl website and have found it very useful.
Many thanks to Shaimaa for her kind and helpful support — I truly appreciate her assistance.”
“It was helpful but I no longer need it and forgot to take my billing off so it rebilled me and I talked to Amayrane
For help on a refund and this pwrpan has helped alot”
“The Twinkl support team was very helpful and professional.
They quickly identified the issue with my account, explained everything clearly, cancelled the subscription, removed my payment details and initiated a refund without any complications.
Communication was prompt, polite and reassuring throughout the process.
I really appreciated the support provided by Nashima and Arvin. Thank you for your help!”
“Thank you to the Twinkl support team for the fast and efficient assistance. I truly appreciate the clear explanation and professionalism shown in resolving my concern. Excellent customer service!”
“السلام عليكم ورحمة الله وبركاته
أشكر الأستاذة شيماء لتواصلها معي اليوم ، وإرسالها إيميل تعلمني فيه عن طرح ورقتي البحثية أثناء المؤتمر
أنا أتعامل مع توينكل منذ سنوات واطلعت على كل ما يطرحه تجاه الطلبة والمعلمين .
استفدت منه كثيرًا
أشكر لكم عملكم وسأظل أتابع إنجازاتكم”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!”
“Twinkl is a great bank of resources. They have excellent customer service and get back to you in a very timely matter with reasonable and fair solutions. I've used their resources over the course of the past decade and it has saved me lots of time.”
