“I’ve had the promise of a refund on 3 occasions now since the end of December 2023. All of which I was advised would clear my account in 5-7 working days. Each time no refund has been received and I just keep receiving the same email when I chase.
I’ve raised it as fraudulent activity with my bank.
Let’s hope it’s 3rd time lucky though I sincerely doubt it. My advise is do not subscribe.”
“Worst website ever. Keeps bugging me many emails since I was tricked to sign up for free. The unsubscription was deliberately made hard to made as well. Please stop this practise!”
“Twinkl Team is super nice and helpful. They were so understanding about my refund request and were always in touch with me during the process! Thanks again for your support. =)”
“I recently requested a refund of my subscription fee as I have paused my teaching career and did not realise that I had to cancel my annual membership. I am most impressed with the help I received from Jade and Kate. The response and feedback was very quick and Kate also noted that I have seven months of unused Ultimate membership, and should I decide to return to teaching, these months can be added back on to the account at no additional charge. Super customer service. Thank you!”
“Due to a change in circumstances, I needed to pause my recently renewed subscription. I emailed Twinkl one evening and within half an hour it had all been sorted. Both Pauline and Heather could not have been more helpful or made the process any easier. Brilliant customer service. Thank you!”
“Hi,
I had asked for Twill company to stop membership
Instead they deducted fees for the month of January and stopped my membership on 3rd of March.
They have been slow in responding to emails as well.Really disappointed with the customer service response.
Thank you
Neha Mittal”
“Twinkl resolved an issue really quickly for me today. Am very impressed at their speed of response and their ability to sort the issue straight away.
If you need access to these resources, from my experience today, you can have confidence that if there are any issues they will respond quickly and efficiently in order to resolve them.”
