“I had an issue with the day when my membership money was being deducted from my account as it was not in line with all the other payments. I contacted the Twinkl support team to request a change to be made. Michaela, who assisted me with my request, executed the changes lickety-split and gave me feedback immediately after that and also sent me a link to confirm that I am happy with the changes. I truly appreciate the support team and their eagerness to assist and provide the best feedback and service. Keep this up. :-)”
“I really appreciate the amazing support I received! Joy was incredibly fast in responding and assisting me. Even though I was told the refund would take a week, it was processed in just 6 hours! Thank you, Joy, for your efficiency and excellent service. Truly impressive!”
“I had an excellent experience with Twinkl's customer support. The team was incredibly friendly, professional, and quick to respond to my inquiries. They handled my request efficiently and ensured that everything was taken care of smoothly.
I truly appreciate their dedication to providing outstanding service, making the entire process hassle-free. If you're looking for a company that values its customers and offers prompt assistance, Twinkl is definitely one to trust!”
“Emma at Twinkl was very understanding about issues I was having with the cancellation of my payment card due to fraud. She made a stressful situation much easier. Thank you.”
“I made contact with customer services regarding an issue with subscription and was delighted to be supported by Gemma, who responded with immediate effect, demonstrating great kindness and understanding regarding my difficulty. Gemma kept me informed of progress throughout and was courteous, efficient, helpful and provided such excellent customer care that I have never found elsewhere. Even though my issue was in the evening, Gemma worked to resolve, no matter the hour. I am utterly delighted to know that people like Gemma still exist, happy to help, find solutions and resolve. Thank you Gemma.”
“I had an old version of a resource with missing pieces that I could no longer find on the website. The twinkl team found and sent me the old resource so I could get the missing pieces and didn't have a to make a whole new one. Very speedy too!”
“I am both very grateful and impressed, with Twinkl's outstanding customer service.
When I initially rang Twinkl with a query about my membership, I actually wasn’t expecting a human to answer, because it was after business hours in Australia. But I was happily surprised to speak to a lovely staff member.
Each follow-up email kept me updated and informed regarding the progress of my query. The staff were solution focused, positive and professional.”
“Twinkl provides so many ready made resources and plans that make my life as an EYFS teacher much easier. They de also very quick to deal with account queries,”
“Wonderful service contacting the customer support operator today. Thank you, Rebecca, for being so understanding and helping me to figure out how best to sort my issue. You were so understanding and compassionate, it was so refreshing, and honestly, I love the site and my son loves the resources. He has SEN and learning difficulties, so he has been struggling at school and this website has been a blessing for us. Thank you Twinklcare!”
“I had an issue with my account and it was resolved super fast..great communication from Twinkl team. Thanks so much!
Special thanks to Beccy and Arvin”
“Descargué mucho material para educación primaria que me resultó muy útil y entretenido. Además, es excelente atención al cliente y excelente el tiempo de respuesta.”
