“I first contacted customer support to get my account out of their system as I wasn't using Twinkl services anymore, this is what I wrote:
Subject: Request to Unsubscribe from Communications
Dear Twinkl Team,
I hope this message finds you well. I’m writing to let you know that I’ve decided to stop using the Twinkl website and will no longer be accessing your resources.
As such, I kindly ask that you remove me from any mailing lists or promotional communications moving forward.
Thank you for your time and understanding. Please don’t hesitate to contact me if there are any issues or further steps I need to take.
Best regards,
they responded immediately (one minute later) replying with:
Hello,
Thanks for getting in touch.
We understand waiting isn't fun, for the quickest way to resolve your query please check out these 3 helpful FAQs to solve your query - you could find the answer you’re looking for faster than you think!
Do any of these articles answer your question?
How Do I Make A Monthly Payment?
To make monthly subscription payments, sign in to your Twinkl account and follow these steps: - Visit the... Read more
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How Do I Cancel an Annual Twinkl Subscription?
To cancel an annual subscription, sign in to your Twinkl account and click here:... Read more
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How Do I Cancel a Monthly Twinkl Subscription?
To cancel a monthly subscription, sign in to your Twinkl account and click here:... Read more
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Can’t find what you’re looking for? A member of the TwinklCares team will be in touch via email so there’s no need to reply to this message.
Kind regards,
TwinklCares
none of their following matters on the list was one of the ones that I was experiencing so I decided to wait for a member of the Twinkl team to contact me. In less then two minutes I was emailed this by a lovely individual named Kate:
Hello Camilla,
Thanks for getting in touch.
I can confirm I've removed your details from our mailing list.
Please be aware we may still need to contact you about any unusual account activity, or regarding your log in details. If you don't want us to contact you at all in future, please let us know and we'll fully delete your account. Alternatively, you can follow the instructions in this article to delete your account:
https://twinkl.zendesk.com/hc/en-gb/articles/360012481338-How-Do-I-Delete-a-Twinkl-Account
You can check and amend your mailing preferences here:
www.twinkl.co.uk/mailing-preferences
Our FAQ can help with updating mailing preferences:
https://twinkl.zendesk.com/hc/en-gb/articles/360006823498-Unsubscribe-Change-Mailing-Preferences
Please let me know if I can help with anything else.
Kind regards,
Kate
This email has been sent under the lawful grounds of legitimate interests in order for Twinkl to perform account management and to provide account service security. Please refer to our on-line privacy policy at www.twinkl.co.uk/privacy-policy to understand what data we process, the purposes, lawful grounds, your rights to processing and who to contact to exercise your rights or to complain. Please be aware however, that an objection to processing does not give you an automatic right to stop processing where legitimate interests have been determined by Twinkl, unless your objection relates to direct marketing.
I found this email back extremely helpful and she even offered to help fix anything else if it was an issue and provided links to make my life easier, thank you Kate!”
“Twinkl is the platform where I get most my children's educational needs met. Customer care always available to help, the materials are of high quality, membership is always affordable to suit your budget. I highly recommend having a twinkl account as a parent. If you need to buy workbooks from the twinkl shop, the items are also very affordable and gets delivered very quickly.
I'm always happy with Twinkl. Thanks for the consistent support and up-to-date materials.”
“Brilliant resources and helpful support team.
I'd just like to reach out and say thank you to Nashima who helped me fix a problem I was having recently. Nashima was friendly, polite and helpful, offering suggestions and further support if needed. Luckily for me the first suggestion has done the job and my problem has been fixed. Thank you to Michaela who also offered support.”
“I was uncertain about an aspect of the site, with relation to downloading teaching materials, but, thanks to a very speedy reply and subsequent email conversation with Kate, I was (unexpectedly, but wonderfully) given an access availability for one month. It will revert to my usual availability thereafter, but the generosity of this one-month offer, coupled with the speed of the response/s to my questions, both surprised and delighted me!”
“Not withstanding the excellent resources, if you have a problem, even if you want a refund when you forgot to cancel your automatic subscription, it gets solved quickly by friendly staff who understands...”
“I've been using this website/ subscription for a few years. The website has really good resources and materials across various subjects. Even if you're not using the British National Curriculum, it can be used with other curriculums. Resources are well prepared and able to engage the students. Customer Service was also excellent. Emails to them were replied to within a day and the staff, Laura, really did her best in answering to the queries and helping with the membership details. Highly recommended!”
“Thanks for really listening to what I need and trying your best to accommodate me. You respond in a way that makes a teacher's heart happy. Your resources are an essential part of my work. Thank you for tailoring the new resources to fit my needs in the Gulf. I am blown away by how on point the new resources are - just as I asked for.”
“Twinkl este una dintre cele mai utile platforme pe care le folosesc în activitatea didactică. Găsesc mereu materiale bine realizate, atractive și ușor de aplicat. Mă ajută să pregătesc activități interesante și adaptate nevoilor copiilor, economisind timp și aducând un plus de creativitate în fiecare zi.”
“I've always found a fantastic assortment of resources available to support speech, language and communication in school or at home. Customer Support has been excellent following a mess up on my part with two accounts running! Twinkl staff were so prompt in responding to my queries and even pursued me when I hadn't responded due to a holiday. Very impressed with how my problem has been resolved so quickly and without any effort on my part. I shall join again if needed in the future. Thanks you.”
“Arvin helped me and gave me a detailed explanation in answer to my query and offered me a number of options. The customer service with Twinkl has always been great.”
“I have used Twinkl for many years in my role as a Primary School class teacher, Principal Teacher, Headteacher of a small rural school and DHT in a larger primary school. I have always been impressed by the content and breadth of topics covered. I also used planning and assessment features within specific areas of the Scottish curriculum.
Having recently retired, I realised that I still had 6 months left of my annual subscription. Michaela at Twinkl was very helpful and I am pleased to have heard that I will be refunded 6 months subscription as I was a long-standing customer.”
