“I would like to thank Amayrane for handling my issue very professionally and calmly. I was being charged double and I had only two months of proof but the Twinkle team was so genuine they refunded me the over paid amount. Thank you Amayrane for taking the initiative to handle this matter smoothly and the team Alexander, Beccy, Jillian and Aloix☺️”
“Amayrane, who assisted me was polite, quick to respond and showed willingness to see that I found the help I needed. They were also kind enough to give me one month free access to my membership after noticing that I hadn't logged into my account for a while.”
“Many thanks to Alyssa! She was very kind and fast. She helped me change my subscription from the account I've lost onto my new account so I can use the resources I need for my children with homework at home and for planning contributions at work! Thank you so much for all your support!”
“Twinkle è una piattaforma di materiale "didattico" ben strutturato e diversificato. Inoltre devo ringraziare l'assistenza di Twinkle per il supporto molto cordiale e professionale, in particolare Beccy, Amayrane e Alexandra.”
“Customer support service very effective and quick. Alexandra solved my problem promptly and effectively in a very short time. Twinkle is a great site, with excellent materials and very helpful staff! Highly recommended”
“I was sharing an account with someone. Wanted to open my own account and pay monthly. So, in a rush I accidentally paid on the wrong account. That meant I could not load my banking details on my account. Today after the 2nd wrong deduction, I contacted Twinkl support. I dealth with Andrew, Kim, Amy and Michaela. They were so helpful and successfully rectified what I wanted. Saved me so much time by not having to go stand in line at the bank every month. Appreciate it so much.”
“Am parcurs cursul Managementul comportamentului pozitiv și am întâmpinat o problemă cu eliberarea certificatului. Când am expus problema mea, în cel mai scurt timp s-a rezolvat și am primit pe mail documentul. Desigur că sunt foarte fericită și mulțumită !”
“Baccy, Alyssa and Gemma were super efficient in resolving a problem with subscription. Now that's what I call good customer service.
Thank you, when you are exhausted after a day, a term, a year in a school environment its good to know that the Twinkl team are there for you.”
“Twinkl offers a wide range of good-quality educational content that is practical and flexible to use. In addition, the support is efficient and personal, with clear and helpful communication.”
“Alyssa was a great help to me today . She helped me get exactly what I needed. She is kind polite and patient and I recommend her and Twinkle chat people .”
“Great support from Amy and Gemma. Quick response over the weekend. Thankyou for spotting my error and rectifying my subscription. Great up to date resources.”
“As a former ESL teacher, I found Twinkl to be the best resource around. I recommended it to several of my teaching friends as well. The multi cultural pictures and varied levels made for an inclusive lesson to share with my students! Thank you for making my job so much easier!”
“Fantastic customer service! The team was responsive, kind, and very helpful. They handled my request with care and professionalism, and I’m really impressed with how smoothly everything was resolved. Highly recommend.”
