“TwinkI's support team always responds to my needs swiftly and effectively, accommodating my students and classroom requirements. The resources are relevant to support my students' essential learning styles. AI resources provide engaging activities that are like life jackets for learning.”
“I had an issue with cancelling my account, as whilst great resources available they were not suitable for my needs, I thought the cancellation had completed but turns out it didn't go through properly. When I had the payment taken after cancelling I contacted through the online chat and was helped by Beccy who was fantastic, she looked at the issue, explained the problem and resolved within 5 minutes of speaking to me. I came away from the chat satisfied that she had properly taken the time to look at the issue.”
“I requested a refund on my subscription as I am on maternity leave, therefore there was no need to use Twinkl. I used the help button and was assisted by Sharla. Sharla was amazing and extremely helpful in the process. She cancelled Twinkl and explained what will happen next with my refund.”
“I truly appreciate the fast and kind support I received. Arvin was very helpful in offering refund options and making the process smooth. Thank you, Twinkl, for being understanding and flexible. Great service!”
“A big shoutout to Kim from customer service who was helpful, efficient, polite and professional throughout the process of solving my issue via email . My refund was processed within an hour, which was surprisingly fast and truly appreciated. Excellent service overall!”
“The Twinkl app is an excellent resource — the system is well-designed, user-friendly, and packed with high-quality educational materials. What really stands out is their incredibly responsive support team. Any questions or issues are dealt with quickly and efficiently, which makes the overall experience even better. Highly recommended for educators and parents alike!”
“I really appreciate Arvin’s prompt and professional support. He explained the situation clearly, offered helpful options and processed my request quickly. Thank you for the excellent service!”
“I have always found Twinkl's customer service to be outstanding. No matter the time or day, they respond quickly and solve most issues straight away.”
“I first contacted customer support to get my account out of their system as I wasn't using Twinkl services anymore, this is what I wrote:
Subject: Request to Unsubscribe from Communications
Dear Twinkl Team,
I hope this message finds you well. I’m writing to let you know that I’ve decided to stop using the Twinkl website and will no longer be accessing your resources.
As such, I kindly ask that you remove me from any mailing lists or promotional communications moving forward.
Thank you for your time and understanding. Please don’t hesitate to contact me if there are any issues or further steps I need to take.
Best regards,
they responded immediately (one minute later) replying with:
Hello,
Thanks for getting in touch.
We understand waiting isn't fun, for the quickest way to resolve your query please check out these 3 helpful FAQs to solve your query - you could find the answer you’re looking for faster than you think!
Do any of these articles answer your question?
How Do I Make A Monthly Payment?
To make monthly subscription payments, sign in to your Twinkl account and follow these steps: - Visit the... Read more
✔ Yes, close my request View article
How Do I Cancel an Annual Twinkl Subscription?
To cancel an annual subscription, sign in to your Twinkl account and click here:... Read more
✔ Yes, close my request View article
How Do I Cancel a Monthly Twinkl Subscription?
To cancel a monthly subscription, sign in to your Twinkl account and click here:... Read more
✔ Yes, close my request View article
Can’t find what you’re looking for? A member of the TwinklCares team will be in touch via email so there’s no need to reply to this message.
Kind regards,
TwinklCares
none of their following matters on the list was one of the ones that I was experiencing so I decided to wait for a member of the Twinkl team to contact me. In less then two minutes I was emailed this by a lovely individual named Kate:
Hello Camilla,
Thanks for getting in touch.
I can confirm I've removed your details from our mailing list.
Please be aware we may still need to contact you about any unusual account activity, or regarding your log in details. If you don't want us to contact you at all in future, please let us know and we'll fully delete your account. Alternatively, you can follow the instructions in this article to delete your account:
https://twinkl.zendesk.com/hc/en-gb/articles/360012481338-How-Do-I-Delete-a-Twinkl-Account
You can check and amend your mailing preferences here:
www.twinkl.co.uk/mailing-preferences
Our FAQ can help with updating mailing preferences:
https://twinkl.zendesk.com/hc/en-gb/articles/360006823498-Unsubscribe-Change-Mailing-Preferences
Please let me know if I can help with anything else.
Kind regards,
Kate
This email has been sent under the lawful grounds of legitimate interests in order for Twinkl to perform account management and to provide account service security. Please refer to our on-line privacy policy at www.twinkl.co.uk/privacy-policy to understand what data we process, the purposes, lawful grounds, your rights to processing and who to contact to exercise your rights or to complain. Please be aware however, that an objection to processing does not give you an automatic right to stop processing where legitimate interests have been determined by Twinkl, unless your objection relates to direct marketing.
I found this email back extremely helpful and she even offered to help fix anything else if it was an issue and provided links to make my life easier, thank you Kate!”
“Twinkl is the platform where I get most my children's educational needs met. Customer care always available to help, the materials are of high quality, membership is always affordable to suit your budget. I highly recommend having a twinkl account as a parent. If you need to buy workbooks from the twinkl shop, the items are also very affordable and gets delivered very quickly.
I'm always happy with Twinkl. Thanks for the consistent support and up-to-date materials.”
“Brilliant resources and helpful support team.
I'd just like to reach out and say thank you to Nashima who helped me fix a problem I was having recently. Nashima was friendly, polite and helpful, offering suggestions and further support if needed. Luckily for me the first suggestion has done the job and my problem has been fixed. Thank you to Michaela who also offered support.”
“I was uncertain about an aspect of the site, with relation to downloading teaching materials, but, thanks to a very speedy reply and subsequent email conversation with Kate, I was (unexpectedly, but wonderfully) given an access availability for one month. It will revert to my usual availability thereafter, but the generosity of this one-month offer, coupled with the speed of the response/s to my questions, both surprised and delighted me!”
“Not withstanding the excellent resources, if you have a problem, even if you want a refund when you forgot to cancel your automatic subscription, it gets solved quickly by friendly staff who understands...”
