“I was looking for permission to use several cultural resources in a nursing home setting. Since I am in a different country with a significant time difference, I was concerned that it would take so long to address the legal issues that I would be unable to use the resources for the intended day. But Amayrane sent off relevant clarifying questions very quickly and I had the issue resolved by Alexandria in less than 24 hours. Very professional, customer focused team.”
“I would like to thanks so much to the customer service twinklcare especially Amy and Monica. They helped me to the end. They are polite too to offer me before ask my final decision.”
“Had an issue trying to change my email adress on my account , really quick response from the team especially Heather,and followed up by Olivia.
Thankyou”
“I had a complicated membership problem. I'd been putting off dealing with it, but I emailed and they located the issue and dealt with it unbelievably swiftly. I'd envisaged a day of back-and-forth emails but it was dealt with on the spot.”
“I used Alexandra to help me out where no other could or has in Twinkl. Ive been passed around followed direction and problems went unsolved until Alexandra! Your lucky to have such a wonderfully calm informative employee! Just super, fixed everything, where I have been continually let down before. I was thinking of leaving Twinkl but Alexandra saved the day. Thank you Alexandra”
“I couldn't find a resource that I had accessed a couple years earlier, a quick email to admin and within 10 minutes they had located the file and sent me the link. Great service and very helpful. Thanks to Beccy, Lauren and the Design Team.”
“I had an issue logging into my account overseas. Kate was helping me with the problem and made it all very simple to fix. She explained the issue very clearly and waited until I was able to resolve the issue before ending the conversation.”
“I was honestly hesitant at first because I had already spent a lot of time trying to find the right help. When I contacted ERF, what impressed me was how patiently they listened and how clearly they explained everything to me.
They never made me feel rushed or uncomfortable asking questions. Every step was explained in simple terms, and their communication throughout the process made me feel much more confident about moving forward.
I truly appreciate the professionalism, patience, and attention they gave to my situation. It was a reassuring experience during a stressful time, and I’m grateful I decided to reach out to ERF. I would definitely recommend them to anyone looking for professional support.”
