“I had an issue with cancelling my account, as whilst great resources available they were not suitable for my needs, I thought the cancellation had completed but turns out it didn't go through properly. When I had the payment taken after cancelling I contacted through the online chat and was helped by Beccy who was fantastic, she looked at the issue, explained the problem and resolved within 5 minutes of speaking to me. I came away from the chat satisfied that she had properly taken the time to look at the issue.”
“Loved the support from customer service (namely Joy Klathinphu). She helped me with my issues and solved them efficiently.
Really appreciated her support”
“Heather helped me to solve the mystery of my attached account with Twinkl where I have been charged but we're not able to use downloads. It is all fixed. Thank you.”
“Resources provided met expectations.customer care efficient and diligent in resolving issues. Clear precise information on refund policy and was happy to help with any queries stated.”
“Twinkl is a really supportive and kind company . They have gave me an inspiration from all their work . I enjoyed twinkl so I would reccommend people to use it too .
Really thank you to the twinkl company .”
“Twinkle have been wonderful whilst fixing my problem and have been keen on being persistent to fix it even if there were some things we had to work really hard to fix and I thank twinkle for everything they have done to fix the problem that is now fixed”
