“Charlotte had been so helpful and showed great empathy and sensitivity when helping me adjust my monthly subscription. This has allowed me to continue to use Twinkl in a way that works best for my individual needs
And in the most cost effective way. Her analysis of the way I use twinkl and matching it to my monthly subscription has taken
Away a lot of procrastination and worry.
Really really appreciated x”
“My experience quite customer service reflects the high standard of the services provided, the replies from Laura and Alexandra were kind, clear and fast. While I am waiting for the refund to come through, I feel supported and confident I'll happily renew in the future the engagement with Twinkl, when I'll have again a need for the service. A bit of kindness always goes a long way!”
“I have found Twinkl's creative resources to be extremely helpful as an educator. Even though I am not a classroom teacher, but rather a social worker, I can still find excellent pre-made tools and materials to use with my students daily. Thank you, Twinkl!”
“Kate was very kind, helpful and very patient with me while trying to sort out a problem I had. She kept coming back to me and continued to check in with me to resolve my problem.”
“I use this website a lot as a substitute teacher. When renewing my subscription, more money than expected was taken for payment. I spoke with Heather and she intermediately solved the issue and refunded me my money back. Love the resources they provide and very helpful customer service.”
“I am a language teacher & I teach Spanish, English & Maltese as foreign languages; On Twinkl I find very good resources for all three languages ! :)
Moreover, I have honestly never seen a team who is as caring as them!
I recommend Twinkl with my eyes closed :)”
