“Dear Ellie,
I can't thsnk you enough for your quick response, it has meant that my summer planning became a smooth process, with lots of ideas!!!
Thanks so much, really appreciate it!!!”
“I cannot speak highly enough of Twinkl — the service is absolutely brilliant!
Their customer support is outstanding; more often than not they reply within just minutes, and every single issue I’ve raised has been sorted quickly and smoothly. I have never once been left disappointed, and I’m constantly surprised by how thoughtful and efficient their support team is.
The learning materials themselves are top-tier, perfectly aligned with the national curriculum with an enormous range of resources to pick from. I also love the lovely exclusive perks for Ultimate members, such as free half-term activity books. Honestly, Twinkl delivers far more value than the price I pay for my subscription.
I’ve relied on Twinkl consistently for 4 years now, and I will absolutely continue using it long into the future. 10/10 recommended!”
“I recently had a call with Alannah to discuss a school subscription. She explained everything clearly in a friendly professional manner.
Great customer service- well done.”
“I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.”
“Twinkl has a lot of high-quality resources, especially for the younger grades of primary school. I recently had an issue where the support team quickly and professionally solved my problem. I appreciate this efficiency and attention to detail. Many other large companies do not have the same personal touch and may only allow AI chat for problem solving. It was nice to deal with a real person. I would recommend Twinkl for their educational resources and customer support.”
“I had a very positive experience with Twinkl customer support recently. Amayrane was extremely polite, patient and helpful throughout the process, responding promptly and handling my request with kindness and professionalism.
Thank you again for the excellent customer service and support. It was truly appreciated.”
“Beccy was a tremendous help today after I became very confused on what was on offer. She patiently took me through the site until I found what I was looking for. A great help, and very patient. Thank you.
Jackie”
“Excellent customer service from Amy at B Cares. I had an issue with my account, and she went above and beyond to help resolve it quickly and professionally. It’s genuinely some of the best customer service I’ve ever received and has really reinforced my confidence in Twinkl’s service. Thank you, Amy!”
“Gemma, thank you for putting forth all your effort to solve the problem and the suggestions you made for achieving ghe best solution for me.Your team is amazing!”
