“Had an issue trying to change my email adress on my account , really quick response from the team especially Heather,and followed up by Olivia.
Thankyou”
“I had a complicated membership problem. I'd been putting off dealing with it, but I emailed and they located the issue and dealt with it unbelievably swiftly. I'd envisaged a day of back-and-forth emails but it was dealt with on the spot.”
“I used Alexandra to help me out where no other could or has in Twinkl. Ive been passed around followed direction and problems went unsolved until Alexandra! Your lucky to have such a wonderfully calm informative employee! Just super, fixed everything, where I have been continually let down before. I was thinking of leaving Twinkl but Alexandra saved the day. Thank you Alexandra”
“I couldn't find a resource that I had accessed a couple years earlier, a quick email to admin and within 10 minutes they had located the file and sent me the link. Great service and very helpful. Thanks to Beccy, Lauren and the Design Team.”
“I had an issue logging into my account overseas. Kate was helping me with the problem and made it all very simple to fix. She explained the issue very clearly and waited until I was able to resolve the issue before ending the conversation.”
“Alyssa and Amayrane were so helpful when I asked for support with switching over email addresses due to moving schools. They also helped investigate an account I was paying for that wasn’t set up with my email, refunding me accordingly. Very prompt, professional and supportive. Many thanks!”
“I always experience 'excellent customer service' with Twinkl.
The response is immediate and the solution too!
THANK YOU for being so customer centric - rare to find these days!”
