“I was charged ÂŁ12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!”
“Twinkl is a great bank of resources. They have excellent customer service and get back to you in a very timely matter with reasonable and fair solutions. I've used their resources over the course of the past decade and it has saved me lots of time.”
“Excellent range of resources.
Excellent customer service. I had a free trial for a month and then cancelled but was charged a monthly fee by mistake. When I questioned it the customer service team could not have been more helpful! Resolved it for me instantly.”
“Amelia dealt with my query very quickly. I was updated at each stage whilst my query was being looked. Amelia was very understanding. Customer service provided was outstanding. Thank you
I highly recommend twinkl!”
“I am so thankful for the joined force of the team on solving my problem regarding my membership account. Thank you very much Reece, Kim, Carmen and Becca. Now I can be able to use that paid membership and enjoy the access.”
“Twinkl is an Absolute Game-Changer
As a mum who loves supporting my children’s learning at home, Twinkl has truly been a game-changer — I couldn’t be happier.
I’ve been really impressed by the quality of the resources. They fit perfectly with the National curriculum and make learning so much easier for my children. The cutting sheets, PowerPoints, and other materials are so thoughtfully designed; they meet my children’s needs and give them exactly what they need to grow and feel confident. I’ve noticed how much more engaged and self-assured they’ve become when tackling their schoolwork.
Recently, I had an interaction with the customer care team, and my query was handled so well by Arvin and especially Gemma, who went above and beyond to help me. It means a lot to know that I wasn’t just treated as a customer, but as part of a caring community.
Twinkl is more than just a resource bank — it’s a supportive partner in my children’s education. Without any hesitation, I recommend Twinkl to other parents who want to make learning fun, engaging, and confidence-building for their children.
I normally don’t write reviews, but I felt this experience truly deserved one”
“I’ve been using Twinkl for a while now, and I truly appreciate the quality of their resources — they’re creative, engaging, and save me so much time when preparing lessons.
Recently, I had a small issue with my subscription, and the support team handled it very professionally.
Overall, Twinkl is an amazing platform for teachers, and their customer service is just as great as their educational content!”
“Very helpful team of people. Answered my query very quickly and resolved my issue straight away. I am extremely happy with the resources I can use from the site.”
