“Excellent customer service from Gemma at Twinkl. Gemma dealt with my request extremely quickly and efficiently. Gemma also acknowledged an error made by a bot and apologised for that. Thank you so much for help today! It made such a difference.”
“Big thanks to twinklcares@
I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯
👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟”
“Many thanks to Carmen Cares service for your quick help. I had two accounts on 1 email and forgot the password for 1 of them. I wanted to cancel the membership and you helped me with it. However, I’m sure I’ll be back to Twinkl after some time.”
“When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.”
“Great customer service. I have used the service without issues for a couple years and then had to change my subscription. They were quick to respond and customer service was kind and helpful. Recommend!!”
“I'd like to say thank you so much to Amy B Cares: who assisted me tonight.
Thank you Amy. You deserve a payrise and promotion.
Thank you for your patience, friendly text voice, and for sorting out the mess I created with a duplicate subscription I never needed, never remembered that I set up but have been paying for for a few months.”
“I’m really happy with the service provided by Twinkl! Their support has been prompt, friendly, and professional throughout. The quality of their resources and the helpfulness of their team made a big difference in my experience. Thank you for your excellent service!”
“Twinkl goes above and beyond. Despite my lack of funds as a student teacher, Laura and the team granted me free access to their incredible resources. This generous support has been a game-changer for my teaching and studies. A company with a heart. Highly recommended.”
“I have always found this company good. Any resource I request is always created. Recently I had a complex account problem which Emma rectified for me very efficiently. A very happy Twinkle customer! I would highly recommend this company!”
“I was battling to get into the paid app, getting very frustrated, as I also had a free version on another email address which was confusing the ussue. When I wrote to Twinkl support, various agents followed up over a period of days to sort out the problem, not giving up until I could get into the site. They were all polite, friendly, professional and extremely helpful.
Thank you to Kim, Lauren, Amy, Carmen and Joy, who all made an effort to follow up until the problem was sorted out.
Thanks also to Twinkl for some great resources!”
“Very helpful. Issue was resolved quickly. Due to my circumstances at the moment, Twinkl came up with a solution. A special thank you to Amelia (hope its alright to mention her name).”
“Just want to give a shout out to the incredibly helpful team at Twinkl, who managed to untangle my mess of mixed up accounts with efficiency and good humour! Thanks to Michaela, Ellie, Alyssa and Kate. :-)”
