I first contacted customer support to get my account out of their system as I wasn't using Twinkl services anymore, this is what I wrote: Subject: Request to Unsubscribe from Communications Dear Twinkl Team, I hope this message finds you well. I’m writing to let you know that I’ve decided to stop using the Twinkl website and will no longer be accessing your resources. As such, I kindly ask that you remove me from any mailing lists or promotional communications moving forward. Thank you for your time and understanding. Please don’t hesitate to contact me if there are any issues or further steps I need to take. Best regards, they responded immediately (one minute later) replying with: Hello, Thanks for getting in touch. We understand waiting isn't fun, for the quickest way to resolve your query please check out these 3 helpful FAQs to solve your query - you could find the answer you’re looking for faster than you think! Do any of these articles answer your question? How Do I Make A Monthly Payment? To make monthly subscription payments, sign in to your Twinkl account and follow these steps: - Visit the... Read more ✔ Yes, close my request View article How Do I Cancel an Annual Twinkl Subscription? To cancel an annual subscription, sign in to your Twinkl account and click here:... Read more ✔ Yes, close my request View article How Do I Cancel a Monthly Twinkl Subscription? To cancel a monthly subscription, sign in to your Twinkl account and click here:... Read more ✔ Yes, close my request View article Can’t find what you’re looking for? A member of the TwinklCares team will be in touch via email so there’s no need to reply to this message. Kind regards, TwinklCares none of their following matters on the list was one of the ones that I was experiencing so I decided to wait for a member of the Twinkl team to contact me. In less then two minutes I was emailed this by a lovely individual named Kate: Hello Camilla, Thanks for getting in touch. I can confirm I've removed your details from our mailing list. Please be aware we may still need to contact you about any unusual account activity, or regarding your log in details. If you don't want us to contact you at all in future, please let us know and we'll fully delete your account. Alternatively, you can follow the instructions in this article to delete your account: https://twinkl.zendesk.com/hc/en-gb/articles/360012481338-How-Do-I-Delete-a-Twinkl-Account You can check and amend your mailing preferences here: www.twinkl.co.uk/mailing-preferences Our FAQ can help with updating mailing preferences: https://twinkl.zendesk.com/hc/en-gb/articles/360006823498-Unsubscribe-Change-Mailing-Preferences Please let me know if I can help with anything else. Kind regards, Kate This email has been sent under the lawful grounds of legitimate interests in order for Twinkl to perform account management and to provide account service security. Please refer to our on-line privacy policy at www.twinkl.co.uk/privacy-policy to understand what data we process, the purposes, lawful grounds, your rights to processing and who to contact to exercise your rights or to complain. Please be aware however, that an objection to processing does not give you an automatic right to stop processing where legitimate interests have been determined by Twinkl, unless your objection relates to direct marketing. I found this email back extremely helpful and she even offered to help fix anything else if it was an issue and provided links to make my life easier, thank you Kate!