“I needed help to switch my membership after I had already paid. Alexandra from Twinkl promptly answered my inquiry and offered three options right away. Great support!”
“I've long appreciated Twinkl for the resources they provide but a recent issue I had with my account / billing demonstrated that they are also fantastic at customer service. I really appreciate the efficient and courteous way they helped me out! 10/10 for sure.”
“Twinkl has been a great addition to my teaching toolkit. Their customer service is outstanding—quick, helpful, and supportive! I appreciate the wide variety of high-quality resources available. Whether I’m working with elementary learners or middle school students, there’s always something relevant, engaging, and aligned to curriculum goals.”
“I had an issue that arose with my membership and this was dealt with swiftly and efficiently by the Twinkl team, this has given me great confidence in the company and I also find a lot of their resources extremely useful.”
“I wish to recognise the professionalism and courtesy afforded to me by Amelia on the customer care team . She dealt with my request efficiently and in such a friendly courteous manner . Other colleagues of mine also commented to me how twinkl are a very pleasant organisation to deal with . Thanks again to Amelia”
“Just great tools for parents to use. Got my child up to speed with his comprehension in one single term. And nice customer service on top. Thank you!”
“After missing out on a competition to win funding for our newly-planned sensory room, TWINKL community sent us a free dark den. When I thanked them, and said that it would come in useful, for the staff as well as the pupils, as we have gone through a very tough time in school recently, they very kindly sent a lovely gift box. The box contained tea, coffee, biscuits, stress toys, a sensory lamp. a notebook, a travel mug and a pair of lovely soft socks, along with a very thoughtful little card. This was above and beyond our every day delight using twinkl for our Nurture Group and EAL provisions. We are beyond grateful and this little touch was not in the least expected but very much appreciated during a tough time. What excellent customer service.”
