I made contact with customer services regarding an issue with subscription and was delighted to be supported by Gemma, who responded with immediate effect, demonstrating great kindness and understanding regarding my difficulty. Gemma kept me informed of progress throughout and was courteous, efficient, helpful and provided such excellent customer care that I have never found elsewhere. Even though my issue was in the evening, Gemma worked to resolve, no matter the hour. I am utterly delighted to know that people like Gemma still exist, happy to help, find solutions and resolve. Thank you Gemma.