I have used Souk.com several times with no problems. I ordered MMA kickboxing gloves Nov 26, delivery Dec 3 as scheduled. The package label had the gloves description, I therefore paid the driver the 101 dhs cash. However, the package contained a computer mouse, no gloves. I called the driver immediately and was told to contact the call centre and he would return tomorrow. I was told by the call centre a tale about the cash refund not being a cash refund and going back on my account. I said I did not change my mind, you delivered the wrong thing. I only want the money back pending the correct item delivery. I expect the gloves delivered within 24 hours. No matter the outcome I am unlikely to use Souk.com in future.