1.53 Rating 231 Reviews
11% of reviewers recommend
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Over 7 Days
average delivery time
Greater than 29%
on-time delivery
Greater than 62%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Over a week
queries resolved in
customer service
"Absolutely impossible to find anything that you want. Terrible range of products."
Posted 1 week ago
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" customer care number 8678058646"
Posted 1 week ago
"Online Sales – Amazon Souq – Warranty Repair T&C - Usually repairs take up to 18 business days (including delivery time), but could take slightly longer. 2 days courier pick up to delivery to service center 2 days courier drop from service center to gadget owner 14 working days to repair the item. Technically 30 calendar days to complete above cycle. Electronics purchased from Amazon is not entertained by dealer. So it has to returned to Amazon only, which has outsourced repairing to external party. While collecting the item, no one bother physical inspection of gadget. So it becomes more easy for repair unit to cover up damages to gadget done at repair center or refuse warranty for any reason them feel it’s good to cover them. Is saving small amount worth buying electronics from online channels."
Posted 1 week ago
"Not all like Amazon. 1. Ordered a grass mower, received in a box which had been opened before; item was chipped - returned. Bought the same online at Ace for similar price which was spotless. 2. Bought other items online, did not arrive on promised date. No update at online-tracking. Customer service does not know the whereabouts and asked to call again if not delivered in 3 days - wow"
Posted 2 weeks ago
"Products that are delivered are completely different from the ones displayed on this website. So you end up getting wrong items. I am a regular at Amazon and have had a great experience with them so far. So knowing Souq is an Amazon company, had ordered from there...but very poor service by Souq so far. Even the return of the items take a lot of time. Plus sending completely different items from the ones shown on the website creates a lot of hassle."
Posted 2 weeks ago
"I have purchased 2 items till now from souq and both were damaged. The damaged item was not collected at the mentioned date and also the next day. After two days I was in other country. Still the broken materials are with me. Now they cannot contact me through contact no. But after complaining also no action was taken. I kindly ask them to collect the material at desired address as material is still kept in that room. 5300690281512 shipment no. It's nearly 1 week"
Posted 3 weeks ago
"This company is a joke. You NEVER receive what you ordered: the product can be either fake, or completely different from what you wanted. I will never order again with them"
Posted 3 weeks ago
"Extremely bad experience with Souq repair service. After buying a Philips machine with Souq, 4 weeks later the machine was not functioning . It's been 3 weeks and til then the machine is still in repair. There is no update, no feedback from Souq on the repair and customer service is useless. Better to buy at Carrefour at least the guarantee works efficiently! Very disappointing!!"
Posted 3 weeks ago
"Customer service from both and delivery company souq express is pathetic and not acceptable. The person named Ali in q express delivery centre in Ras Al Khor is having a bad behaviour with customer .. When I place order delivery was 28th April ..then the driver brought the delivery on 27th and I was not available same time ..Then he spoke to me I said will pick up ..If you can't wait ..then he said will deliver next day ..But next day onwards am just receiving messages and no one is delivering my product and not allowing to collect personally too...everytime they are saying same answer out for delivery ."
Posted 3 weeks ago
"Don’t use Souq. If they take your money, there is no guarantee you will get the goods. We ordered a freezer, Souq did not chase the supplier when he failed to deliver, so they offered me the same item through another supplier, but I had to pay again as “policy” says we can’t use your first payment to pay the second supplier! Souq will refund me in 2 weeks! But as I sit today, I have paid for 2 machines and not one has been delivered. Rip off! Souq have to change their policy before we shop here again."
Posted 1 month ago
"I always had a good experience shopping online on however, this time it wasn't good at all. I bought an emporio Armani watch and I wanted to gift it to someone. First of all, I did not get the delivery the next day as they say on their website even in the next 2 days. It was still okay as I wanted the product. I got it delivered the third dat. To my surprise, the cover on the case of watch seemed scrambled. Not oy this, the watch case was also in a damaged condition. How can I gift this to someone?? And the customer service asked me to return the item. Come on, I got it on a good discount and I waited for u guys to deliver it to me the next day. Really disappointing."
Posted 1 month ago
"This company list the products which they don't have and collect million of funds from customers and use as investments, further they make money on customers money by ways of intrest, stock trading, short lending. And as they don't deliver the products they will use/keep customers funds with them for 8 to 15 days. This is how they make money. Example 1% interest on 10 Million monthly collection will be AED 100,000."
Posted 1 month ago
"Useless place, unprofessional people. Orders always delays and the work with the worst courtier ever called Q express"
Posted 1 month ago
"Today is 12 of April. Me and my wife ordered maturity pillow on 6 of April. After that we didn't receive any calls, so we decided to check our profile, it is still written that order is Out of delivery and delivery will be during 9th and 11th of April. We called customer service and informed that our order is mysteriously CANCELED. However, how I said before WE DIDN'T RECEIVE ANY CALL from on these days and we just recommend to wait until money will be backed and make again the new order. I do not understand how Amazon's brand can mange their work like this and force their customers write this kind of reviews."
Posted 1 month ago
"I bought a Fuji lens for AED 2,000. The sale was "Fulfilled by Souq" and it was supposed to be a new item. The lens did not function correctly ... I sent it to Souq for repair and it was returned after about 16 days and it was not fixed. I took it to Fuji's office in Dubai and it became apparent that the lens was not new and was faulty. Moreover, Fuji identified a fake label on the box and observed that the packaging inside the box was not standard. Throughout this affair Souq's customer service was of no help and seemed to regard treating each phone call or contact as a success rather than addressing the issue of the faulty lens. I deleted my Souq account. What's for sure is that although Souq is owned by Amazon, it operates in its own different and inferior way. I wouldn't recommend purchasing anything of substance from Souq."
Posted 1 month ago
"Actually, I prefer to give them NO stars. They are horrible. I've been waiting for an order for almost a week. I've called numerous times and emailed and get the same robotic answer from their customer service team. I've also been lied to and "disconnected" when I ask to speak to a supervisor. DON'T WASTE YOUR TIME AND MONEY WITH THIS SUBSTANDARD COMPANY. THEY DO NOT LIVE UP TO AMAZON STANDARDS."
Posted 1 month ago
"for such a quality of products received. id not even pay half the price of the products souq offer. I think id better leave this market; many many and many online markets are there, but seems like ur are not trying to compete as a company.. souq are just trying to fool the customers. the funny thins is now that i am being honest and saying my review, the website have restricted me from adding more TRUE comments about their service........ Bad company that tries to make the customer its last concern."
Posted 1 month ago
"I ordered Lacoste parfum which was fake. So fake than after 5 min the smell just disappeared from the body. Thats so bad because they shouldn’t sell as original. There it says that it is 100% guaranteed form souq."
Posted 1 month ago
"Should zero star exist this is the rating that I would have opted for. Selling fake and used goods is a serious offense. One perfume and one essentiaal oils were used. 1 perfume is fake and does not smell as the original one I purchased from Hermès and it came used. You cheated me by sending me 2* 30 ml instead of the 2*118ml and to top it up the sms keeps on sayong someone will come to pick up the goods and no one did. I am fiming a case at the Consumer Rights!"
Posted 1 month ago
"I never get my products on time although your customer service is very good. Right now I’m waiting since 2 days for my products to arrive but not yet. Although i got messages that it was arriving yesterday morning. It’s been almost 2 days"
Posted 1 month ago is rated 1.53 based on 231 reviews

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Alice, Customer Support