Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 264 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

Questions

Metrics

1.4

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Souq.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Souq.com 1 star review on 23rd September 2024

Liza

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Souq's coupon here, https://www.couponsdxb.com/store/souq-uae/ order was added successful and after that they rejected the full order and wanted me to order again without using that coupon. Because the coupon offer was expired. Don't understand what.”

Helpful Report

Posted 6 years ago

“Purchase mobile phone from souq.com, five to six mobiles i have purchased but all were without Handfree (Earphone) accessories, otherwise price is very reasonable. Appreciate their quick service too. As you can see, there is no discription of accessories when you click on spesific phone. So be careful”

Helpful Report

Posted 6 years ago

“Bought tablet and requested for the same day delivery, paid the service but the package arrive the next day, i think. They only returned half of the money I paid for the expedite service.”

Helpful Report

Posted 6 years ago

“they did deliever my bought item in time which was a headset.but the quality wasnt as expected.yet they are quite good with the timing”

Helpful Report

Posted 7 years ago

“I ordered a pair of shoes but it arrived a bit late like 2 days.”

Helpful Report

Posted 7 years ago

Souq.com is rated 1.4 based on 264 reviews