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Souq.com Reviews

1.4 Rating 262 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

1.4

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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vignesh wiki <vigneshwiki1519@gmail.com> Attachments 10:35 AM (3 minutes ago) to support Hai iam vignesh iam Hai iam order to S20 ultra 12 GB RAM and 256 GB memory colour black and Gray silver but, Our team sent to Samsung note 10 + wrong mobile it's not power on that mobile Not company brand it's fake mobile. its delivery date ( 05-08-2020 ) MY ORDER AWB NUMBER: 45478639430( ARAMEX) our team daily too much massage and phone calls that's message Number (+92 335 7771143 ) that"s whats app Number Landline number ( +97145868772 ) But our team Not respond as always answer time MOBILE IS STOCK NOT AVAILABLE & WE ARE WAITING FOR STOCK ,but daily our advertisement face book ,Instagram all social media how to possible & hope ... please check in my history my number ( +971525236005 ) that's my whats app number, Please understand to me i have no money iam waiting for 52days that's our company dubai register or same name or fake company please check team, our company name SOUQ.com Total damage please arrange to replace my mobile .

Asked by Vignesh (3 years ago)

Samsung galaxy S10 plus Is genius

Asked by Zahoor Ahmed khan (4 years ago)

plz the ofra products are real or fake???

Asked by emna (4 years ago)

the item ordered in Souq is original ? thank you

Asked by Jovelyn Corpuz (5 years ago)

The mobile i ordered is not working kindly assist

Asked by Arun (5 years ago)

Hello. Do somebody know how to contact souq.com sellers directly? souq.com customer care & their dumb q-express delivery are making me sick. Thanks :)

Asked by AKB (5 years ago)

Same here. I am also suffering like you.

Answered by Sayani Iqbal (5 years ago)

HI ,,just wannna know your Neocell Super Collagen +C is from where?

Asked by Mira (5 years ago)

I order 1 laptop & before it mentioned 8 GB Ram, 1 TB, nvdiea Graphics Scard 2 Gb & DVD Writable player. But After i deliverd laptop when i open it there is no 1 year warrenty card & no DVD Player

Asked by Jino (5 years ago)

I want to know about its quality And want to know about stitch quality

Asked by Abdul latif (5 years ago)

Huawei Honor 8 Lite Dual Sim - 16GB, 3GB RAM, 4G LTE, Gold for this model we can use 2sim with memory card at same time. Huawei P10 Lite Dual Sim - 32GB, 4GB RAM, 4G LTE, Platinum Gold for this model we can use 2sim with memory card at same time

Asked by jainull (5 years ago)

Ordered something. Carrier company suspended delivery So I email souq.com service centre. Their suggestions for the solution is , I call carrier to follow up. They should take responsibility until it arrives to the customer. Apparently this company doesnt care if it arrives or not Once you pay. The worst online shopping experience ever.

Asked by RAJ MOTIYANI (6 years ago)

Poor service

Asked by RAJ MOTIYANI (6 years ago)

If i order something from saudi and pay from here by my card will it be delivered to other country ? If i put their adress ? For surprise gift Eg- dubai Please let me know as soon as possible

Asked by Aysha (6 years ago)

Yes,it can be done . if you pay from ur country and give another address, then the item be delivered to that address without fail..my brother paid for an item from india and i got it here in uae..awesome service

Answered by Jumana Shameem (5 years ago)

how to make sure that it's going to be delivered same item ordered? And if there is difference what should I do as a customer?

Asked by Rafail (6 years ago)