Name: Souq.com
Rating: 1.44

“They sent me a fake perfume”

Posted 1 year ago

“I Purchased iPhone from SOUQOFFER very bad experience iPhone 7plus still not working properly so many times I try I contact people but upto now I have no replacement even no one interested to solve my problem my emails which I send is proof”

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Posted 2 years ago

“I bought a phone for a week, worth 2550 dirhams, then the phone malfunctions, does not charge, call customer service, the customer service number does not work, I sent a message, no one responds to this day, very, very bad service, please do not deal with them 😡😡😡😡😖😖my money lost 😭😭😭”

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Posted 2 years ago

“Beware of this company, worse customer service, fake products and bunch of liers. I Purchased a phone which they claimed was new, after 1 month, phone has several problems, I sent the phone to them for repair, they returned the phone after 4 months ( I sent over 20 emails requesting to get the phone back) they claimed it was issue with the screen and that I have to pay for the new screen which was a lie because I didn’t have any issues with the screen physically, I paid,, the next day the phone stopped working , I called, they promised to replace to a new one which they never did. They stopped responding to my emails and calls. Very horrible experience.”

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Posted 2 years ago

“Where do I start? their customer support twist your words against you, extremely frustrating and disrespectful. Delivery, you can't count on a date or anything, can come spontaneously a day before or after the specified date when I might be away from home. the "Fulfilled by souq" utterly meaningless, DO NOT BE FOOLED by it. They will not help you with warranty or anything it literally means nothing if they choose. I had a product which had fulfilled by souq that failed to work after a month and a half and although it include warranty they refuse to deliver it to the seller to fix it and I have to travel and go there myself when their website clearly state that they deal with this hassle if it has the mark of FBS. I understand you might need to buy something online and they might be your only choice at time but be very careful! return everything ASAP if you see a hint of an issue and NEVER buy using your CC check the product first because I have received multiple defective product and you'd have to speak with their HORRIBLE customer support to explain why it's not the same product or what is the issue and even then they may not understand and blame you.”

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Posted 3 years ago

“They are basically thieves”

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Posted 3 years ago

“People don't buy from here..they r cheating people..i had purchased mobile from ur website.. u had snd the damaged one. And wen we told to replace it,u r telling that stock has been finished.. and when we told to refund the amount.u r telling this is not available..”

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Posted 3 years ago

“Don't be fooled by the Amazon label. I asked for my account to be closed since 2015 due to disrespect and total disregard for customers , but it is still open tell today. Be aware that if you open an account with souq.com you will not be able to close it. They will refuse "our system can't close accounts" that is what you will hear. Your info "name,address,phone,bank account,...."will remain with them. You will still receive emails and promos from them while you wanted to close the account because you are completely dissatisfied with their service and you don't want to hear from them in the first place again. Very unprofessional. Their mangers act as if they have immunity from any accountability.”

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Posted 3 years ago

“مرتين شراء مرتين فيهم فشل خدمة عملاء سلبيه بخلاف امازون لا اعرف كيف يديرون شركة تتبع امازون بهذا الاسترخاء واللمبالاه من خدمة العملاء فان كان يوجد اقل من نجمه لاستحقوها بجداره لان سياساتهم نحو العميل سياسة احصل علي المال وربنا يسهل من عنده وان توفرت السله كان بها وان لم تتوفر نستخدم فلوسك لمدة شهر وزياده وبعدين نقوم برد المبلغ”

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Posted 3 years ago

“souq.com sucks its a 3rd class website.I would not recommend to use this website, the products delivered are in the worst condition you can ever think of. Don't waste your money on souq! just use a better website.”

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Posted 3 years ago

“Souq never respect the delivery date of the orders, also the customer service is very poor, as when I send them a complaint they reply to me by automated mails with no real resolutions provided. I got the worst experience ever on Souq.”

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Posted 3 years ago

“I bought a sunglasses with a rate of aed 1310 next day of my purchase the price has Been dropped to aed 965 the difference is aed 345 I contacted the customer service and just they informed me that it's by mistake and their mistake that the price has been mentioned higher can you tell me where is my problem? It's your fault Amazon and I need the different of my money to be returned the amount of aed 345 to my wallet or my credit card otherwise I am going to raise a complaint to police station and the department of economy as you are obviously thieving people and your customer service admit it by email and I have the proof you have till tomoorw to solve my problem and don't ask me to return the item you ade obligated to return my money because it's you mistake and not mine.”

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Posted 3 years ago

“I bought a sunglasses with a rate of aed 1310 next day of my purchase the price has Been dropped to aed 965 the difference is aed 345 I contacted the customer service and just they informed me that it's by mistake and their mistake that the price has been mentioned higher can you tell me where is my problem? It's your fault Amazon and I need the different of my money to be returned the amount of aed 345 to my wallet or my credit card otherwise I am going to raise a complaint to police station and the department of economy as you are obviously thieving people and your customer service admit it by email and I have the proof you have till tomoorw to solve my problem and don't ask me to return the item you ade obligated to return my money because it's you mistake and not mine.”

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Posted 3 years ago

“Amazon UAE is a perfect example of incompetency! It is everything else, but does absolutely not comply with the usual Amazon like standards you might be used to!!! Every single order I placed here in the UAE arrived either late, was delivered wrongly (wrong items or to the wrong address), was delivered in bad condition (with smaller damages or even totally broken) or didn't arrive at all. Funny enough - that is the case even though I ALWAYS make sure that the order is fulfilled by Amazon itself! And forget about the customer service they provide in the UAE. I reached out for help multiple times - they are completely incompetent of handling anything at all. Whether it is through calls or mails! Amazon in Europe and Brasil, absolutely yes! Amazon in the UAE - NO GO!”

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Posted 3 years ago

“I don’t know what happened to amazon to buy this failed company, I’m a seller on souq and I always have problems with listening products or huge delays on reviews or shipping And most of the time your items will be rejected for no reason at all. Support is none existent And support by phone is helpless And that if you even lucky to get someone to answer you Sometimes you spend the week trying to reach someone. They only direct you to make a ticket ,I didn’t call you to make a ticket, I called you to fix it, and I never get notifications about my problems is solved or not You have to call over and over and over And explain from scratch to every support guy you call That if you got lucky for some lazy guy to answer you. Sometimes you call them during working hours and you get answer machine saying try to call us during working hours, seriously? Are you kidding me ? What a joke Amazon probably were drunk when they took this deal What a big mess. Everyone there should pack his stuff and go home everyone should be fired.”

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Posted 4 years ago

“Absolutely poor service....souq Complaint number is never reachable. A Samsung tablet that we purchased in December 2018 from souq was a faulty one. It had charging problem from the very beginning. After reporting the complaint, they replaced the charger because the tablet was taking more than a day to charger. I hardly use the tablet because of the charging issue. It’s still good as new. Two months back, we had given tablet because it won’t switch on since it was not getting charged. More than a month it took for the repair guys to fix the problem after our endless reminder calls. Now in less than a month (after repair) we are experiencing the same problem and the repair guys said they won’t fix it again in the future.”

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Posted 4 years ago

“Absolutely very poor service!!! Will never make any electronic purchases online henceforth. My husband had purchased a Samsung tablet December2018... the product wasn’t charging properly (it was taking more than a day to get fully charged) We had complaint about it and they replaced the charger saying it must be a faulty charger. That charger was also taking more than half a day to charge. I hardly use the tablet because of the charging issue. The tablet is still good as new. Two months back, the tablet got switched off since it wasn’t charged and I tried endlessly to charge it but in vain. Souq repair guys took more than a month to get it fixed (made numerous calls to get it back) and they said it is fine and that nothing is wrong with it and also mentioned they will no longer repair it in the future. In less than a month, I am experiencing the same problem with the tablet and have no idea what to do.”

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Posted 4 years ago

“Service is so poor and bad i order 2 item and paid same time 1 i get on time as they spose to deliver me and other item since 11 days not delivered twice complain in customer service she satisfied me by talk but still same problem my experience was so bad it was my 1st experience to buy from souq.com but it was so bad plz guys don't waste your time and money they should have to improve there service and they should hace to give good training to there employees especially delivery Man.. Your Sincerely, Bad Experienced Customer”

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Posted 4 years ago

“I’m a seller on Souq.com Worst experience I’ve ever had, and most of the product they sell on Souq.com are fake. I buy original Anker accessories and I tried Selling them on souq but i was shocked by the seller who sells the same product. Their prices of the same product were so low even lower than wholesale. I decided to order one and see for myself that it was original, but unfortunately it was fake, what’s more shocking is it’s fulfilled by souq !! You would expect everything fulfilled by souq to be original but it’s not. Also they charge the buyer and seller for shipping!! Never had tha happen when i sold stuff on eBay or Amazon!! For example, I paid 45 for wholesale, I sell for 60 to get profit, souq take 9 for shipping! And 7 referral fees which means I’m left with 44. Which also means souq took all my profit + 1 riyal. And if I decide to sell the item with high price i find the same item already being sold for less than 60 ! Which says the item is 100% fake and was bought with maximum 10 riyals”

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Posted 4 years ago

“I never had bad experience with Souq but with Amazon, everything is just messed up! I used to order from Souq everyday but I can’t even buy a pin from amazon, sucks!”

Helpful Report

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Souq.com Reviews