“@souq is becoming more of "FRAUD SELLERS AND POOR GRIEVANCE MANAGEMENT POLICY". Purchased item 7 days ago, and was expecting to be delivered after 8 working days. On the day of delivery, I had to call their customer care to hear "YOUR ORDER IS NOT ACCEPTED YET FROM SELLER"
@souq Horrible service, Poor delivery coordination. This happened twice in 10 days, earlier they shipped me a completely different product than it was described on their website (some Chinese unworthy item) and they care about the seller more than the customer.
@souq Let me highlight some of your pathetic display:
1. Very late delivery.
2. Untrusted sellers
3. Fake products
4. Closes ticket without solving (the most annoying thing I have encountered)
Should complain to UAE consumer rights against such violations! @UAECONSUMER”
“Horrible service. Poor delivery coordinations. Purchased the item they delivered with long delay and brought wrong size . The worst thing they can not change it.
Never ever deal with them !
Someone should complain to uae consumer rights against that violations !”
“Was promised a delivery time, waited 13 hours, called 3 times to check where my order is, was told it will come before 9pm.
Spoke very rudly by the agents, “day has ended, and we cannot do anything”
Never will shop there again!”
“It’s just a terrible service. Terrible platform with not enough information to help with purchasing decisions, and EVEN WORSE customer service afterwards when it comes to delivery, refunds and exchanges. I am in shock every time I have to deal with Souq”
“The same day delivery was 18dhs but the delivery failed even though I ordered at 7am. If only knew.. souq changed a lot after bein purchased by Amazon”
“They are sending my order to my old address even though I changed the address before placing the order. Immediately after the order was placed, I sent an email to change the address but only to be told that THEY CANNOT DO IT AND I MIGHT AS WELL CANCEL THE ORDER??? Really horrible service! Instead of looking for a solution, they asked customers to cancel the order!!! WORSE CUSTOMER SERVICE! I would never order from this company ever again!”
“Paid for same day service and at 2250 still no delivery
Terrible customer service and could not communicate with them as there was no after hours number!”
“PATHETIC SERVICE. ordered a valuable gadget. when product was not delivered, I had to call the delivery company (Q Express) and they said the Order has been cancelled reason being - incorrect address. Called souq and they said the same thing. Have got other products delivered on same address delivered from Souq. Ms EBTESAM (Souq agent) says the order was assigned to incorrect supplier. WHOSE MISTAKE IS IT? It is not amount refund it is about getting what you willing pay for.
Will definitely spread the word and switch to other online providers like Noon, Awok, etc.”
“My return item was not yet resolved it's almost 2 months and they only said the same thing, that it will be check, they will call blah blah blah... Very poor customer service I will never purchase any item again from SOUQ....”
“Worst delivery company extremely rude delivery staff. First and last experience. Will charge you for same day delivery but would never deliver.
Will deliver between 7 - 11 at night but will expect you to be home whole day for delivery”
“They no longer deliver to most of the Gulf, they want you to order from Amazon which not only costs more in most cases but is also slower at shipping.”
“I will never ever recommed anyone for your products. I always preferrd to buy from souq but i was so disappointed. Especially their courier service from Q express who never deliver the product on time. Even after raising complaint there customer never give a damn! The courier guy asked me to come nearest metro station at 5pm and i waited there for couple of hours but that guy finally switched of his phone and when i raised complaint their customer service person said they cant do anything. I was so tired and sad follwing up for my product which was so urgent. From now onwards ill never ever buy anything from souq. It really broke my heart. Thanks for your great service souq and Q express.”
“RIDICULOUS , poor, pitiful, miserable, wretched, , insubstantial, unsatisfactory, worthless, absurd, and MUCH MORE WORST company SOUQ.COM
ITEM WAS FAULTY NOT WORKING, FIVE TIME I COMPLAINED FOR EXCHANGE/RETURN BUT NO RESPONSE
WASTE OF MONEY TIME”
“Hi Online buyers,
Good day.
I have been souq customer since 2010. Bring a heavy online buyer I had mixed experience with souq. But recently they are simply horrible. Let me highlight some of their pathetic display:
1. Fake commitment of same day delivery.
2. Very late delivery.
3. Untrusted sellers
4. Fake products
5. Closes ticket without solving (the most annoying thing I have encountered after Amazon took over)
I urge you to buy from different sites(international trustworthy carriers). If you have no other option then go for the products are "Fulfilled by souq". Apart from fulfilled by souq is not an option. Take the screenshot while ordering. Thus you can escalate any misconduct to consumer rights department.
Have a safe and pleasant shopping..Take care.”
“Don't even think of buying anything from this website, they care about the seller more than the customer, and they have a really bad customer service.”
