Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 262 Reviews

9 %

of reviewers recommend Souq.com

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1.4

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was promised a delivery time, waited 13 hours, called 3 times to check where my order is, was told it will come before 9pm. Spoke very rudly by the agents, “day has ended, and we cannot do anything” Never will shop there again!”

Helpful Report

Posted 5 years ago

“It’s just a terrible service. Terrible platform with not enough information to help with purchasing decisions, and EVEN WORSE customer service afterwards when it comes to delivery, refunds and exchanges. I am in shock every time I have to deal with Souq”

Helpful Report

Posted 5 years ago

“The same day delivery was 18dhs but the delivery failed even though I ordered at 7am. If only knew.. souq changed a lot after bein purchased by Amazon”

Helpful Report

Posted 5 years ago

“They are sending my order to my old address even though I changed the address before placing the order. Immediately after the order was placed, I sent an email to change the address but only to be told that THEY CANNOT DO IT AND I MIGHT AS WELL CANCEL THE ORDER??? Really horrible service! Instead of looking for a solution, they asked customers to cancel the order!!! WORSE CUSTOMER SERVICE! I would never order from this company ever again!”

Helpful Report

Posted 5 years ago

“Paid for same day service and at 2250 still no delivery Terrible customer service and could not communicate with them as there was no after hours number!”

Helpful Report

Posted 5 years ago

“Paid for a same day delivery and at 22:50 still no delivery! Very unprofessional to expect someone to receive a delivery after 9pm!”

Helpful Report

Posted 5 years ago

“PATHETIC SERVICE. ordered a valuable gadget. when product was not delivered, I had to call the delivery company (Q Express) and they said the Order has been cancelled reason being - incorrect address. Called souq and they said the same thing. Have got other products delivered on same address delivered from Souq. Ms EBTESAM (Souq agent) says the order was assigned to incorrect supplier. WHOSE MISTAKE IS IT? It is not amount refund it is about getting what you willing pay for. Will definitely spread the word and switch to other online providers like Noon, Awok, etc.”

Helpful Report

Posted 5 years ago

“My return item was not yet resolved it's almost 2 months and they only said the same thing, that it will be check, they will call blah blah blah... Very poor customer service I will never purchase any item again from SOUQ....”

Helpful Report

Posted 5 years ago

“Riduculous Arrogance..”

Helpful Report

Posted 5 years ago

“Worst delivery company extremely rude delivery staff. First and last experience. Will charge you for same day delivery but would never deliver. Will deliver between 7 - 11 at night but will expect you to be home whole day for delivery”

Helpful Report

Posted 5 years ago

“They no longer deliver to most of the Gulf, they want you to order from Amazon which not only costs more in most cases but is also slower at shipping.”

Helpful Report

Posted 5 years ago

“I will never ever recommed anyone for your products. I always preferrd to buy from souq but i was so disappointed. Especially their courier service from Q express who never deliver the product on time. Even after raising complaint there customer never give a damn! The courier guy asked me to come nearest metro station at 5pm and i waited there for couple of hours but that guy finally switched of his phone and when i raised complaint their customer service person said they cant do anything. I was so tired and sad follwing up for my product which was so urgent. From now onwards ill never ever buy anything from souq. It really broke my heart. Thanks for your great service souq and Q express.”

Helpful Report

Posted 5 years ago

“RIDICULOUS , poor, pitiful, miserable, wretched, , insubstantial, unsatisfactory, worthless, absurd, and MUCH MORE WORST company SOUQ.COM ITEM WAS FAULTY NOT WORKING, FIVE TIME I COMPLAINED FOR EXCHANGE/RETURN BUT NO RESPONSE WASTE OF MONEY TIME”

Helpful Report

Posted 5 years ago

“Hi Online buyers, Good day. I have been souq customer since 2010. Bring a heavy online buyer I had mixed experience with souq. But recently they are simply horrible. Let me highlight some of their pathetic display: 1. Fake commitment of same day delivery. 2. Very late delivery. 3. Untrusted sellers 4. Fake products 5. Closes ticket without solving (the most annoying thing I have encountered after Amazon took over) I urge you to buy from different sites(international trustworthy carriers). If you have no other option then go for the products are "Fulfilled by souq". Apart from fulfilled by souq is not an option. Take the screenshot while ordering. Thus you can escalate any misconduct to consumer rights department. Have a safe and pleasant shopping..Take care.”

Helpful Report

Posted 5 years ago

“RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS RIDICULOUS”

Helpful Report

Posted 5 years ago

“Don't even think of buying anything from this website, they care about the seller more than the customer, and they have a really bad customer service.”

Helpful Report

Posted 5 years ago

“Your partnership with qexpress is going to cause you a lot of angry customers and lost business”

Helpful Report

Posted 5 years ago

“WILLFUL CHEATER! KNOWINGLY SELLING COUNTERFEIT PRODUCTS PROVIDING NO WARRANTY. I had great regard for Souq and always recommended them for online purchases. However, I had ordered a new Sony Xperia Z3 (32GB, Android) online through Souq.com. The Sony mobile phone supplied is a counterfeit. Within 3 weeks the brittle mobile screen cracked with impact with my keys kept in my front trousers pocket. On calling their customer services, to my surprise, I am told this item does not carry a warranty and I should get it done from their recommended repair shop. Can anyone imagine a Sony mobile is sold without warranty? Souq knows the sold product is counterfeit and thus as willful cheating does not provide a warranty. I did not receive any response from Souq in spite of many follow-ups online. Later, on my follow-up messages; I started getting a standard repeated message: "This ticket has been closed as we haven’t heard back from you for a while after sending you our resolution and response. However, don’t worry you can still contact us via the Contact Us page on our website or calling our Customer Services Team https://support.souq.com/helpdesk/tickets/15910246" Currently, this product is lying as a waste. The screen replacement cost around AED 170-220/- which is around 50-70% of the mobile cost. I would like souq.com to take responsibility for their products sold thru their portal and get this mobile repaired or amount refunded immediately.”

Helpful Report

Posted 5 years ago

“Don't buy anything, they cheated and took my money, I ordered a mobile phone from souq.com on 26th November, after 5 days I received my mobile phone delivered by qexpress, the package was a sealed with a plastic cover and it looked like a new original one,it was a cash on delivery so I paid him and he left, after opening the box I am disappointed because at first look I spotted too much dust inside camera lens when I chek clearly I have seen that not only that dust inside camera glass was also scratched, when I observed more I spotted back cover has also not clean and it has some marks on it so I am sure that that phone was a used mobile phone and they packed very well and give it to me, so I decided to return and I contacted them and file a complaint about defective item, I have done that within 2 hours after delivery, first seller message me and ask me to check for any kind of plastic protective sheet on camera glass, I check that and send the pictures as a proof to show scratches and dust inside, it was clear in the picture that is a problom they accepted it and agreed to return. On December 2nd, 2018 same man who delivered it came for returning, I turn on the mobile phone and show him what problems have, he checks and assured that everything inside was in the box and left with the item for return, I didn't get any update since so I contacted them after 5 days, they said maybe its delayed because of holidays, few more days passed contacted them on 8th, 12th, 16th 18th, 21st, 23rd, 26th in the month of December each time different customer care executives picks up the call and holding call for 5 to ten minutes, apologise for they're mistake and promised me within 2 days time amount will be credited to my souq wallet, every single time they did this. on 28th December It's been over a month spend more than 1 hour speaking with them I started losing demanded them to speak with the manager, they said that their manager will call me within 24 hours so did wait and expected call from their side, they didn't call, I waited for 1 more day expecting call, No they didint call me, So I decided to call them and call them said my problom and he put my call on hold and ask me for same old 24 hours time, and I said " I want to speak with manager right now" he didint say anyting he just hang up call its been over a month contacted them via phone calls, emails, twitter, and facebook still no help, if you dont want to lose money and time stay away from souq.com, such an awfull experience with them Do not buy”

Helpful Report

Posted 5 years ago

“FRAUD SELLERS AND POOR GRIEVANCE MANAGEMENT POLICY - i bought laptop and found it to be a used item and returned it within one week and tried to contact endlessly the souq company for refund - every time a different call center agent will reply without proper policy outline regarding refund and after almost one month i get a mail that item is not valid for refund and u will get your item back. Total foul play in business from such a reputed company. Dont buy please from them.”

Helpful Report

Posted 5 years ago

Souq.com is rated 1.4 based on 262 reviews