Hi Online buyers, Good day. I have been souq customer since 2010. Bring a heavy online buyer I had mixed experience with souq. But recently they are simply horrible. Let me highlight some of their pathetic display: 1. Fake commitment of same day delivery. 2. Very late delivery. 3. Untrusted sellers 4. Fake products 5. Closes ticket without solving (the most annoying thing I have encountered after Amazon took over) I urge you to buy from different sites(international trustworthy carriers). If you have no other option then go for the products are "Fulfilled by souq". Apart from fulfilled by souq is not an option. Take the screenshot while ordering. Thus you can escalate any misconduct to consumer rights department. Have a safe and pleasant shopping..Take care.