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Souq.com Reviews

1.4 Rating 262 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

1.4

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been a loyal customer to them but this will be my last time to order from Souq.com The courier company would be their downfall. I waited the whole day at home to wait for the delivery and when i called to ask for the status, the Customer Service agent of Souq.com asked to do a follow-up with the courier company. That to me was odd. I ordered the product from them and yet, I have to do the digging with the logistics. When I called Qexpress, the agent told me that my parcel was there but was not picked-up by their van. In short, they forgot to load it in the van. How convenient!!! She said that I only have 2 options: a) I have to go and pick-up the item myself in their warehouse b) Wait for next day delivery I said that I would only be available at 7pm during the weekdays and they just said that they have no other options. I demanded to speak with a manager and she said that they will came back within 2 hours and that they cannot the transfer the call. 24 hours later - no call. Calling Qexpress was futile so I called the Customer Service of Souq.com again. The agent said that they will do their best to have the item delivered on the same day but if not, it will be rescheduled the next day. And that they are not subject to do the follow-up with Qexpress but he will just for this case. The guy was nice but he was not able to resolve the problem. Please do not order from Souq.com They have bad After-Sales support and the courier company is the worst I have ever experienced.”

Posted 5 years ago

“They are dealing with a very bad courier called Wing! I put a note to deliver at Business place which means Work place at 2 Pm. They delivered it 10 Pm!! I spent more than the items I bought on calls to Souq & the Courier company that day!! Very bad customer service even managers are not a decent talkers. And at end I received one item of three completely damaged”

Posted 5 years ago

“@souq is becoming more of "FRAUD SELLERS AND POOR GRIEVANCE MANAGEMENT POLICY". Purchased item 7 days ago, and was expecting to be delivered after 8 working days. On the day of delivery, I had to call their customer care to hear "YOUR ORDER IS NOT ACCEPTED YET FROM SELLER" @souq Horrible service, Poor delivery coordination. This happened twice in 10 days, earlier they shipped me a completely different product than it was described on their website (some Chinese unworthy item) and they care about the seller more than the customer. @souq Let me highlight some of your pathetic display: 1. Very late delivery. 2. Untrusted sellers 3. Fake products 4. Closes ticket without solving (the most annoying thing I have encountered) Should complain to UAE consumer rights against such violations! @UAECONSUMER”

Posted 5 years ago

“Horrible service. Poor delivery coordinations. Purchased the item they delivered with long delay and brought wrong size . The worst thing they can not change it. Never ever deal with them ! Someone should complain to uae consumer rights against that violations !”

Posted 5 years ago

“2 months the product have not been delivered and no refund issues very irresponsible.”

Posted 5 years ago

“Was promised a delivery time, waited 13 hours, called 3 times to check where my order is, was told it will come before 9pm. Spoke very rudly by the agents, “day has ended, and we cannot do anything” Never will shop there again!”

Posted 5 years ago

“It’s just a terrible service. Terrible platform with not enough information to help with purchasing decisions, and EVEN WORSE customer service afterwards when it comes to delivery, refunds and exchanges. I am in shock every time I have to deal with Souq”

Posted 5 years ago

“The same day delivery was 18dhs but the delivery failed even though I ordered at 7am. If only knew.. souq changed a lot after bein purchased by Amazon”

Posted 5 years ago

“They are sending my order to my old address even though I changed the address before placing the order. Immediately after the order was placed, I sent an email to change the address but only to be told that THEY CANNOT DO IT AND I MIGHT AS WELL CANCEL THE ORDER??? Really horrible service! Instead of looking for a solution, they asked customers to cancel the order!!! WORSE CUSTOMER SERVICE! I would never order from this company ever again!”

Posted 5 years ago

“Paid for same day service and at 2250 still no delivery Terrible customer service and could not communicate with them as there was no after hours number!”

Posted 5 years ago

“Paid for a same day delivery and at 22:50 still no delivery! Very unprofessional to expect someone to receive a delivery after 9pm!”

Posted 5 years ago

“PATHETIC SERVICE. ordered a valuable gadget. when product was not delivered, I had to call the delivery company (Q Express) and they said the Order has been cancelled reason being - incorrect address. Called souq and they said the same thing. Have got other products delivered on same address delivered from Souq. Ms EBTESAM (Souq agent) says the order was assigned to incorrect supplier. WHOSE MISTAKE IS IT? It is not amount refund it is about getting what you willing pay for. Will definitely spread the word and switch to other online providers like Noon, Awok, etc.”

Posted 5 years ago

“Souq.com customer care number 8678058646 Souq.com customer care number 8678058646 Souq.com customer care number 8678058646”

Posted 5 years ago

“Your services were better before Amazon took over. Not only are your customer services handling complaints and issues ignorant.. they have a terrible accent and half the time, we cant understand a thing said. None of the complaints or issues are really resolved. Q express anyway sucks. Your reputation and quality is dwindling and you guys need to pull up your socks or very soon you are going to be forgotten, and the competition will swallow you. I have dealt with other online shopping companies and they excel.. Namshi is by far the best.. there are so many usp's they have picked up in a very short time to make them stand out. Its a shame that you are longer in the market and still have a long way to go. Ordering from Amazon directly here is killing the shipping fees are ridiculous... I would rather order from India direct.. and have it carried here..”

Posted 5 years ago

“My return item was not yet resolved it's almost 2 months and they only said the same thing, that it will be check, they will call blah blah blah... Very poor customer service I will never purchase any item again from SOUQ....”

Posted 5 years ago

“Riduculous Arrogance..”

Posted 5 years ago

“Worst delivery company extremely rude delivery staff. First and last experience. Will charge you for same day delivery but would never deliver. Will deliver between 7 - 11 at night but will expect you to be home whole day for delivery”

Posted 5 years ago

“They no longer deliver to most of the Gulf, they want you to order from Amazon which not only costs more in most cases but is also slower at shipping.”

Posted 5 years ago

“Paid for an item, waited for 5 days for it then I got an email stating that a refund will be issued. So sorry no explanation :-(”

Posted 5 years ago

“I will never ever recommed anyone for your products. I always preferrd to buy from souq but i was so disappointed. Especially their courier service from Q express who never deliver the product on time. Even after raising complaint there customer never give a damn! The courier guy asked me to come nearest metro station at 5pm and i waited there for couple of hours but that guy finally switched of his phone and when i raised complaint their customer service person said they cant do anything. I was so tired and sad follwing up for my product which was so urgent. From now onwards ill never ever buy anything from souq. It really broke my heart. Thanks for your great service souq and Q express.”

Posted 5 years ago

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Souq.com is rated 1.4 based on 262 reviews