Souq.com is the MOST unorganized online company I have ever dealt with in my entire life, and I do all of my shopping online. I live in the uae and ordered my stuff on Saturday for it to be delivered Sunday so that I could prepare for Valentines day. Obviously, if my order is late, Valentines day wont be as special. I specified that my order be delivered to my location at 6pm so that I would be there to pay for it. Every day for the past 3 days they have brought it to my location at 12pm. I let it pass on Sunday, come Monday, when i recieved a call at 12pm saying my delivery was at my location, I asked the delivery boy to bring it back at 6pm. When he did not show up I called the souq.com customer care center who informed me that they would bring it the following day between 6-9pm to my location. Tuesday comes along and I didnt recieve my order, so I call customer care again who tell me that they have no information about this and that they will bring it the following day. At this point, I’m livid. There was only a day left till Valentines day and I had not recieved my order. Today, at exactly 12pm I recieve a call from the delivery boy saying that he is at my location. I’m furious. I call customer care and I am put on hold for an elongated period of time and then informed that the delivery will be brought to my current location. I was told to call the courier company Qexpress, which I did, only for them to tell me that they were not aware of anything that the customer care had said to me. He called me “my lady” to calm me down. I am enraged at the lack of organization and efficiency with this company and it will be the LAST time I associate with souq.com. Disgusting and rediculous.