fake warranty!!!!!!!
I bought a 75" TV over a promotion from Souq, the item was under one year warranty, after turning on the TV I have found a blue thin vertical like along the screen, which I have immediately reported to souq, customer care center!!!
the team advise me that I have to return the item and get a refund, but wait !!!!!!!!!!
1- the item is under warranty
2- Souq has no replacement policy ??? who knows the policy ??
3- I bought the item on promotion which is no longer valid,
all of the above means I WILL LOSE !!!!
however as they agreed to fix or replace the TV so I return the same and now for over more than 40 days and 40 follow-ups they called to say you will get a refund !!!!
I have asked them for a proof that they have gone through the maintenance procedure but no response,
such a poor quality customer service and lake of transparency in addition to the fake warranty, I will never buy from souq again
6 years ago
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