Souq is a joke. I ordered a lamp and it arrived broken. I said i want it replaced and they picked it up and said they would replace it in 2 to 3 days. After 4 days I followed up and they said don't replace items. When I said give me my money back they tried to be evasive before finally caving and offering a refund. Then they said I can order a new one. HAHAHA not a chance! Pathetic! There's only one way to handle these fools: don't use them!!! If you want to see these unprofessional, incompetent, clueless, lazy, inconsiderate, dishonest, lying, scammers and every other group like them disappear, JUST DON'T GIVE THEM YOUR MONEY! Thats all it takes. They depend on us: THE CUSTOMERS. Don't give them your custom and they will crumble and they know it! WE DESERVE BETTER!