Souq is really unreliable and has the worst customer service ever, they do not apologize for mistakes and never compensate for my time they waste with their incompetence!! To them if you have an issue with the service just cancel it and do it again, because if you try again “maybe” it will work out for you. 1. I ordered same-day delivery addressed to my office, i called Souq at 6pm and informed that the delivery has not been made the agent to my surprise was helpful and said he can change the address to my home address so i can still receive it on the same day. The courier guy calls me at 12:30am the next day asking if I'm available at the office location, my address was never updated and he said i should just cancel and try again tomorrow. 2. For the White Friday event, Souq will give UberEats vouchers for each transactions, should receive it 4days ago via email, but it was never sent. 3. Bought a fake Anker powerbank from one of the sellers. 4. They use the worst courier services, q-express and wings Unfortunately its the platform commonly used in UAE so i may still have to suffer, they know this, thats why they do not give the customers a great service because they know we have no other choice.