Souq is the worst company i ever seen, poor delivery service, they deliver my items to someone else and until now they didn't find out any solution for me its been a half month, as per them we will get call and notifications before our item arrives but no body called me i checked the status it was showing delivered, i escalated to them opening a ticket #15245852 but they will reply with different different statement finally they decided to give me half money which is loss for me i refused to take, then they told me they are doing final investigation i dont know what they are investigating, REQUEST TO ALL!!! do not pay online you cannot trust Souq) it doesnt look like an Amazon company) I will update you guys if they get back to me or if i get my money back BUT PLEASE DO NOT PAY ONLINE rather pay some more money and get your satisfaction and item on same time. WORST COMPANY AND POOR COSTUMER SERVICE they dont know how to reply they will just paste template in email and reply to your email.