I was an occasional buyer from souq.com in the last 3 years and onle recently I have been buying on a regular basis. And my wors experience is in the last 3 months. The worst that I feel bad I need to give a star to make a review. Souq.com has deteriorated it's values. Customer service is really at lowest rate. You will only find out that orders were cancelled after week(s) of waiting and you filed an online complaint or inquiry about it. Online -- yes, because there is no number to call. Their method of refund is giving you an authorization that totally USELESS when checking with the bank if any amount of money has been returned to your account. These seemingly automated reply from the customer service are so inconsistent and out of tune (for loss of words to use) that they seemed auto generated they would not even reply to your specific concerns. I requested for a phone call, at least for them to hear my concerns and for me to get a real person to talk to and generate a real action. 4 cancellations of order (which I only found out when I filed a complaint) is not acceptable in a span of 3 months. And refunds that were never returned... that is totally foul. I hope comments like these are not only being read by the company website and those other buyers like myself who are in search for desperate answers to concerns that were never truly addressed by souq.com but hopefully it is being read by the authorities as well like DED, Chamber of Coomerce etc. They company may have been in existence for quite some years in the UAE but unfortunately they seemed to be moving backwards. Not keen on the products and the services that their sellers provide and even their own customer service. Very very disappointing.