Don't buy anything, they cheated and took my money, I ordered a mobile phone from souq.com on 26th November, after 5 days I received my mobile phone delivered by qexpress, the package was a sealed with a plastic cover and it looked like a new original one,it was a cash on delivery so I paid him and he left, after opening the box I am disappointed because at first look I spotted too much dust inside camera lens when I chek clearly I have seen that not only that dust inside camera glass was also scratched, when I observed more I spotted back cover has also not clean and it has some marks on it so I am sure that that phone was a used mobile phone and they packed very well and give it to me, so I decided to return and I contacted them and file a complaint about defective item, I have done that within 2 hours after delivery, first seller message me and ask me to check for any kind of plastic protective sheet on camera glass, I check that and send the pictures as a proof to show scratches and dust inside, it was clear in the picture that is a problom they accepted it and agreed to return. On December 2nd, 2018 same man who delivered it came for returning, I turn on the mobile phone and show him what problems have, he checks and assured that everything inside was in the box and left with the item for return, I didn't get any update since so I contacted them after 5 days, they said maybe its delayed because of holidays, few more days passed contacted them on 8th, 12th, 16th 18th, 21st, 23rd, 26th in the month of December each time different customer care executives picks up the call and holding call for 5 to ten minutes, apologise for they're mistake and promised me within 2 days time amount will be credited to my souq wallet, every single time they did this. on 28th December It's been over a month spend more than 1 hour speaking with them I started losing demanded them to speak with the manager, they said that their manager will call me within 24 hours so did wait and expected call from their side, they didn't call, I waited for 1 more day expecting call, No they didint call me, So I decided to call them and call them said my problom and he put my call on hold and ask me for same old 24 hours time, and I said " I want to speak with manager right now" he didint say anyting he just hang up call its been over a month contacted them via phone calls, emails, twitter, and facebook still no help, if you dont want to lose money and time stay away from souq.com, such an awfull experience with them Do not buy