Souq.com has no right to take back their sold, paid items just because i didnt pick the item within 7 working days. I paid , means its mine.. by all laws in the world you cannot take back what you sold unless the customer accepts. I went to pick the item but they told me the courier took it back and they will issue a refund.. i asked to keep it, i bought it because i need it. Still they were not helpful. They only said purchase the item again, this purchase will be refunded. The items are more expensive than what i paid previously!!!! The customer service is too bad!