Their customer service is HORRIBLE!! I placed an order the other day and received the wrong sandwich. I ordered chicken and got beef, which went in the garbage. I reached out to get at least a partial refund, and all I kept getting was a computer-generated message that they can confirm that my order is not entitled to a refund or a partial refund. I asked why since I didn't receive what I ordered. Rather than answering the "why," they just kept sending the same message. I reached out to the restaurant, and she IMMEDIATELY apologized and said of course, I should received a refund. She can't give it to me, though, so she reached out to Uber Eats to refund my money, and they're still refusing. As someone noted below, when you call the phone number to talk to a human being, you get the message that it's disconnected, and you have to go through the electronic version. Will NEVER use Uber Eats again.